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Kudos0

Back up failed due to A2819 backup error

My Norton Backup has not been working properly for the last 4 to 5 days. The last successful bcak up was on 24 May and since then I have been getting A2819 errors. 0% files are being transferred.  I am able to access symantec.com and norton.com on my web browser. I am using Windows XP( home edition) , Norton Internet Security and Norton Online Backup products. I have done a Full Norton Internet Security Scan, Norton Power Eraser scan, disk clean up etc and am still getting the problem. I really do not know else to do. I have encountered this problem before and it is really exasperating;and I am not even sure how the problem was resolved previously. Is it a problem at your end?

Replies

Kudos0

Re: Back up failed due to A2819 backup error

Hello Veron808,

The error A2819 is a DNS error, that could possibly be your internet connection through your ISP. The fact that previously you were able to scan through your files (which happens locally at your PC), but transferring stayed at 0% tells me that it was unable to send your data to the server. In this case we would have you test the following steps.

1) Check your security software to verify that it is not blocking the backup software from connecting out. (Have found sometimes customers to have two types and this caused the issue.)

2) Check to be sure there is no firewall blocking the connection from your router to the internet.

3) If your computer is a Laptop, you could try testing your backup at another location. (Example: Coffee shop or other local hot spot.) If it completes then you have narrowed your issue down to your main location.

If after checking those settings and making any necessary changes your backup still fails please contact Norton Customer Support for additional trouble shooting. We would need to walk you through a ping test and a trace route to see where the connection is failing.

Thank you,NicoleIT Support Specialist, Symantec Corporation
Kudos0

Re: Back up failed due to A2819 backup error

The Norton Backup worked yesterday. I am using a laptop but there has been no change in location for the last week and a half. I will monitor the situation.

Kudos0

Re: Back up failed due to A2819 backup error

The probelm has recurred. Files are scanned but are not being transferred. I will keep monitoring and update you.

Kudos0

Re: Back up failed due to A2819 backup error

Hello Veron808,

We have checked your account on the server and it shows that your last three backups were successful.  It appears that the issue you were running into was just temporary and has resolved itself.  Please take a moment to mark this thread as solved.  If the issue arises again in the future please create a new thread.

Thank you,NicoleIT Support Specialist, Symantec Corporation

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