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Kudos0

Back up failed...but storage used

OK....now I am really confused.  After more than 11 hours of backing up yesterday using Norton Online Backup 2 it failed so none of my files got backed up.  However, when I log into today it says I have used 1.56 GB of the available 25 GB.  How can have used storage space when my back did not even work?  

This was my first attempted backup and when I select download a file, it says there are no files to download.  So if there are no files to download, how could I possibly have used up that storage space?

Replies

Kudos0

Re: Back up failed...but storage used

OK....now I am really confused.  After more than 11 hours of backing up yesterday using Norton Online Backup 2 it failed so none of my files got backed up.  However, when I log into today it says I have used 1.56 GB of the available 25 GB.  How can have used storage space when my back did not even work?  

This was my first attempted backup and when I select download a file, it says there are no files to download.  So if there are no files to download, how could I possibly have used up that storage space?

Kudos0

Re: Back up failed...but storage used


swissmrs wrote:

OK....now I am really confused.  After more than 11 hours of backing up yesterday using Norton Online Backup 2 it failed so none of my files got backed up.  However, when I log into today it says I have used 1.56 GB of the available 25 GB.  How can have used storage space when my back did not even work?  

This was my first attempted backup and when I select download a file, it says there are no files to download.  So if there are no files to download, how could I possibly have used up that storage space?


Is this a continuation of your other thread? Starting new threads for related questions/problems makes it much harder to try to assist. Please choose one and let us know so that they can be combined.

Thanks

Dick

There may be no 'files' available but there can be corrupted files and encryption data. Before trying to do another backup I'd contact Norton to see if that space can be recoverd. Then I'd try a small backup set as a test. If that works well you can continue with confidence. Remember that your files are encrypted on your computer before they are transmitted to the Norton servers. Remember too the high traffic times on the Internet. Try to avoid them if possible.

Hope this helps

Dick Win 10x64 current current NSBU
Kudos0

Re: Back up failed...but storage used

Do you know if they can still recover the space even after I've done a successful backup?  I did a small one of only 454MB and it was successful, but the storage used now shows over 2GB.

Accepted Solution
Kudos0

Re: Back up failed...but storage used


swissmrs wrote:

Do you know if they can still recover the space even after I've done a successful backup?  I did a small one of only 454MB and it was successful, but the storage used now shows over 2GB.


There shouldn't be any problem deleting the trash. I'd get that done before trying to do any more backups of things that I 'really' want saved

Dick Win 10x64 current current NSBU
Kudos0

Re: Back up failed...but storage used

I've contact customer support to see if they can recover my lost space.  I managed 2 successfuly backups, but they were very small.  Looks like I'll have to do many small ones in order to get my original files uploaded.

Kudos0

Re: Back up failed...but storage used


swissmrs wrote:

I've contact customer support to see if they can recover my lost space.  I managed 2 successfuly backups, but they were very small.  Looks like I'll have to do many small ones in order to get my original files uploaded.


Hi,

The smaller backup sets should run faster.  Subsequent backups will also be faster. You might vary the time you do your backups, if possible, to take advantage of the hours when the Internet isn't too congested.

Leep in touch, we'll keep the lights burning

Dick Win 10x64 current current NSBU

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