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Kudos0

Backup canceled but shows as running

I was recently told that I needed to backup, so I started my backup.  As it was running, I noticed it was backing up a folder with files I didn't need backed up so I pushed cancel.  While cancelling, I incorrectly push 'X' and got out of Backup.  Now I can't correct the Backup Set or run the backup because it says "Another Backup operation is running. Please try again later."  I have tried shutting off my computer, multiple times, but it just says the same thing.  What can I do to fix the fix.

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Kudos0

Re: Backup canceled but shows as running

When you say shutting off the computer, are you using the shut down command in Windows? If so, and you are using Windows 8 or 10 with the Fast Startup feature enabled, you are not getting a complete shutdown necessary to fully update and reset programs. See more information here.

Is this your first backup, or have you been using this feature for a while now? The first backup will always take a long time, depending on the upload speed of your internet connection.

Things happen. Export/Backup your Norton Password Manager data.

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