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Kudos0

Backup completed with errors (... files could not be backed up)

I've been using Norton Online Backup for a couple of years and have had many months of successful backups however this week I've started getting a message saying there were errors with 3 files each day. I check the log for details and the log says there's 3 files that weren'tt backed up but nothing showing WHICH files.

How can I find out which files NOBU wasn't able to backup so that I can make sure they're either temporary files that I don't need or that I get the issue corrected for files that I do need?

Replies

Kudos0

Re: Backup completed with errors (... files could not be backed up)

Hi @bhenderson ,

Sorry for not replying sooner. I've sent you a Private Message ( ) requesting logs. If you're able to send them, that would be great.  Thanks.

Sunil G A

Norton Forums Administrator

Symantec Corporation

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Backup completed with errors (... files could not be backed up)

Sunil,

I responded to your private message. This issue appears to have changed or gotten worse in that I now get the "Backup Finished with error(s). RW2: Cannot find file ()" error message on every backup and can no longer tell if the backup is actually functioning since there is no file count in the log.

It appears that the original errors appear to have been related to documents stored on SkyDrive. I am running Windows 8.1 but I don't know if that plays any part in this issue.

Kudos0

Re: Backup completed with errors (... files could not be backed up)

Hi @bhenderson ,

We are aware about the issue "Backup finished with an error(s). RW2: Cannot find file()" and team is working on it. We'll post an update when we have more information.

Sunil G A

Norton Forums Administrator
Symantec Corporation

Sunil_GA | Norton Forums Administrator | Symantec Corporation

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