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Kudos0

Backup error

I received the following error when trying to run the backup on my Norton Security ver 22.9.0.68:

Could not run due to maintenance being performed on your online account.

The Backup was scheduled to run again automatically.

I have received this error for the past few days when trying to run the backup manually (it did not run automatically as stated).

Labels: Backup

Replies

Kudos0

Re: Backup error

A few users have seen this recently. You need to contact Support to have them escalate your case to clear this 'maintenance' status.   www.contactcs

Things happen. Export/Backup your Norton Password Manager data.
Accepted Solution
Kudos0

Re: Backup error

I took peterweb's advice & contacted support. I allowed them to connect to my computer. They reinstalled the product & the backup completed successfully.

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