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Kudos0

backup error W32

I've scanned the 'forum' for this error W32 on this lovely backup product, which really doesn't work that well, and don't really see any useful information to resolve the issue of error W32. I spent hours this morning thrashing around in the website with links that went nowhere, and of course the virtually useless virtual help 'dude' before I found live person to 'chat' with about a separate issue with the lovely backup program, which never loaded correctly or recognized how much 'space' I had upgraded to, which they appear to have solved. Now here we go again with yet another failure to successfully backup the system on a windows 7 machine with this error W32.

Can I get a refund since this product has yet to function correctly?

Does this (file sharing error) mean that I must shut down all files that are supposed to be on the backup list before this thing will work? Isn't it supposed to work in the background?

Replies

Kudos0

Re: backup error W32

Hello

That particular error is a Windows generated error and indicates a sharing violation. The service does use a form of shadow copy to permit open file backups. However there may be instances where other processes are accessing the file and in turn preventing it from transferring. The best course of action is to speak with a live agent again so they can review the log file and see what the specific error is. There is also a chance it is a one time occurrence.

Kudos0

Re: backup error W32

I too have been wrestling with this error. Is there no listing or troubleshooting section of this forum so we can attempt the fix?
Kudos0

Re: backup error W32

As I mentioned its not something that has an easy fix. A support session would be needed so the logs can reviewed and the source of the issue investigated. If it persists please reach out to Support or send me a private message with your contact details.

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