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backup error W32
I've scanned the 'forum' for this error W32 on this lovely backup product, which really doesn't work that well, and don't really see any useful information to resolve the issue of error W32. I spent hours this morning thrashing around in the website with links that went nowhere, and of course the virtually useless virtual help 'dude' before I found live person to 'chat' with about a separate issue with the lovely backup program, which never loaded correctly or recognized how much 'space' I had upgraded to, which they appear to have solved. Now here we go again with yet another failure to successfully backup the system on a windows 7 machine with this error W32.
Can I get a refund since this product has yet to function correctly?
Does this (file sharing error) mean that I must shut down all files that are supposed to be on the backup list before this thing will work? Isn't it supposed to work in the background?