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Kudos0

backup failed-encrypted file found

My wife has an Hp notebook under windows 8,1.We use Norton 360 security to backup all her documents.

Every time we backup the folder ( and sub-folders): "My documents" after a while we are getting an error : "backup failed."

In the log file , on the last line I have the message : encrypted file found , cannot backup. ( name of the file not mentioned)

Using some  programs ( such as: encrypted files scanner) I tried to find some encrypted files in the disk : none of the programs found such file. My wife does not know anything about file encryption and could not have done it intentionally.

2 questions :

1) is the backup stopping after encountering such error ? or the backup continue until all the selected files are backup ( except the "encrypted" file)?

2) if there is no encrypted file in the disk , what can be the problem? what can I try to resolve the issue ?

Thanks in advance for your help.

Replies

Kudos0

Re: backup failed-encrypted file found

Hi Eridan.

It appears that Norton's definition of "encrypted" is not necessarily the same as everyone else... 

May I suggest that you run the backup until it finishes and tells you it has failed.  Then run it again.  The second time it should fail again but the only files it should have tried to backup are the ones it previously deemed to be "encrypted" so a glance through the log should help identify it/them.

Once you have identified the problem file/s you can exclude them and decide if you need to find some other way to back them up.

Let us know if that helps.

Mike
Kudos0

Re: backup failed-encrypted file found

Hello Andmike

I did what you advise 

I had to do the backup 3 times because when I did the backup a second time I forgot to close outlook and I get a similar error than the first backup ( see print screen : error.pdf here enclosed)

The third time , the program did not found anything to backup : no encrypted file ( see print screen: error1.pdf here enclosed)

Now , I do not know what to think . 

Thanks for your help

Kudos0

Re: backup failed-encrypted file found

Hi Eridan.

Sorry for the delay in replying.

Your post makes me think that it may be Outlook that is causing the problem.  Probably an outlook file that is open/active when Outlook is running is included in the "What" part of the definition.  Under these circumstances it would seem likely that Norton would fail to back up the open file and you would get an error.  

I have found that Norton sometimes reports an "encryption" failure when a file is open.

If you close Outlook before your backups al should be well. Otherwise try and find the relevant Outlook file and exclude it from the "What" part of the definition.

Mike
Kudos0

Re: backup failed-encrypted file found

Thanks AndMike

 I will do some testings and will inform you about the tests.

Kudos0

Re: backup failed-encrypted file found

I too am having this issue. Repeated attempts to back up result in failure. There is a long list of files "Backed up", then a blank line with a "Status" "Failed: Encrypted...". Clicking on "More Info" gives "Advanced Details". No information on the file name and hence how to figure out which file to exclude. If you are going to offer a solution that includes anything about "log files", please specify where these are located and what file name they have. The only log files I could find have a .dat extension and are not in human readable form. The specific question I have is "What is the file name and location of the encrypted file that caused the backup failure?" Thanks in advance. UPDATE: After another attempt at backup, it still fails. This time the details say "Action: Run Backup" then "Item" then "Failed" then "New Files Backed Up:0". If the backup is this problematic, what will a restore be like? Can I rely on this product?

Kudos0

Re: backup failed-encrypted file found

Hi finarfinjge.

Welcome to the Norton Community Forums.

If you run a backup and then immediately run another backup, the Norton should only be trying to backup the files that failed on the previous occasion.  Can you see any details of these files either when the backup is running of when you look at the report?

When you selected the files for the backup set did you choose anything other than "My Documents"?

Mike
Kudos0

Re: backup failed-encrypted file found

Andmike:

As I stated in my original post, after running a number of backup attempts there is never file information to see details on. I've read a large number of posts on this forum and elsewhere and this is a common problem. Regarding your assertion that Norton will only backup files that failed, this is not true when trying to back up Outlook files. It re-backs up these files every time. If I exclude them I get a failed backup with no files shown. "My Documents" is one of many backup sets I have. I only run that one once a quarter. I have an active work subdirectory that I try to back up daily. This has been failing daily with no indication of the file that is failing. I am actually quite familiar with what Norton should be doing. It isn't doing that, hence the necessity to post here. I am at the point where I will be purchasing an alternate solution unless this bug in the program can be corrected by Sunday.

Kudos0

Re: backup failed-encrypted file found

Hi finarfinjge.

Normally when Norton backup finishes there is a link to the right of the "Complete" statement that says "View Details".  if I click on this is shows me a list of files processed.  Do you see anything there?

On the new page that comes up I get a list of files and at the bottom right next to the "Close" box there is a "More info" link.  If I click on that it takes me to a new screen that also list all the files processed.  Do you see anything there?

You mention outlook files.  This is probably the problem as I believe that the Outlook file keep on changing and are not suitable for backup by Norton, I believe that they are also not stored in the normal "My Documents".  If I remember correctly you can get outlook to create a backup file which Norton should be able to handle.  Others more experienced in Outlook will hopefully be able to give further advice.

Mike
Kudos0

Re: backup failed-encrypted file found

I am too having this problem.  I tired the CIPHER search and I am not finding any encrypted files or folders Nor do I believe I am encrypting files (probably not a good thing to say out loud!).  The list of folders/files not backed up is blank and does not give me any indication which file is causing the problem.  I tired excluding some the folders such as  AppData and others.  I tried support and they basically just said Norton Back up just doesn't deal with encrypted files BUT I don't have any encrypted files.  Also it makes me uneasy every time it backs up I have to check manually what was the error that caused it not to complete.  I tried some other back up software but did not like them as much as Norton.  Hope this can get resolved.  Thanks for any help out there...

Kudos0

Re: backup failed-encrypted file found

See also other threads related such as:

Backup Failed: Encrypted Files Encountered

Posted: 01-Apr-2015 | 7:45AM • 7 Replies

https://community.norton.com/en/forums/backup-failed-encrypted-files-encountered-0

======================================================================

Backup failed due to encrypted files

Posted: 09-Feb-2015 | 6:28AM • 3 Replies

https://community.norton.com/en/forums/backup-failed-due-encrypted-files

====================================================================

Encrypted files in backups - can't find them - keep getting error

Posted: 11-May-2013 | 10:24AM • 5 Replies

https://community.norton.com/en/forums/encrypted-files-backups-cant-find-them-keep-getting-error

======================================================================

Backup Failed Encrypted Files Encountered

Posted: 20-Jul-2011 | 6:22AM • 4 RepliesPermalink

https://community.norton.com/en/forums/backup-failed-encrypted-files-encountered

========================================================================

BAckup error on encrypted files

Posted: 04-Jan-2016 | 9:29AM • 1 ReplyPermalink

https://community.norton.com/en/forums/backup-error-encrypted-files

========================================================================

Backup puzzle re Encrypted Files.

Posted: 02-Dec-2012 | 8:41AM • 2 RepliesPermalink

https://community.norton.com/en/forums/backup-puzzle-re-encrypted-files

========================================================================

Backup Failed - Encrypted Files encountered - various error messages on back up from two attempts

Posted: 13-Dec-2014 | 2:50AM • 0 Replies • Permalink

https://community.norton.com/en/forums/backup-failed-encrypted-files-encountered-various-error-messages-back-two-attempts

Kudos0

Re: backup failed-encrypted file found

Tried to post all the other topics I found on this seems it did not save I'll try again:

Backup Failed: Encrypted Files Encountered

Posted: 01-Apr-2015 | 7:45AM • 7 RepliesPermalink

https://community.norton.com/en/forums/backup-failed-encrypted-files-encountered-0

=========================================================

Backup failed due to encrypted files

Posted: 09-Feb-2015 | 6:28AM • 3 RepliesPermalink

https://community.norton.com/en/forums/backup-failed-due-encrypted-files

Kudos0

Re: backup failed-encrypted file found

Saving not working to this form:

Backup failed due to encrypted files

https://community.norton.com/en/forums/backup-failed-due-encrypted-files

Kudos0

Re: backup failed-encrypted file found

Hi abb654.

It appears that Norton dislikes various files as "encrypted" and this appears to include program files and some things that can be found in AppData etc.  You say that you tried excluding AppData, did that help at all, and what other folders like that have you included?  I never try to backup such folders with Norton as it is not actual application data but data about applications which would probably need to be recreated if I had to rebuild my system.  I very carefully only include folders with normal readable data in them.

Mike
Kudos0

Re: backup failed-encrypted file found

Hey thanks for the reply.  No excluding "AppData", did not help.  I was having a concern that some files with rare extensions were not being backed up.  I was afraid that I would have a file with a rare extension and it would not back up.  So I added folders to ensure all the files in the folder were included regardless of the extension.  The folders I added were:

Desktop

Documents

Favorites

Music

Pictures

Videos

=================================================================

Excluded:

Program files (x86)

Program files

Program data

Any help would be greatly appreciated. 

Kudos0

Re: backup failed-encrypted file found

Andmike:

As I stated in my first post, there is NO information on what file is causing the failure. Yes, I did look at the details of files backed up. I said that in my first post. Lots of details about what IS backed up, NOTHING on what was not. Two people have now clearly stated that there are NO encrypted files in the backup source, but the backup is failing anyway and the file that is causing the failure is not shown in the details. From what you are saying, Norton is no longer a suitable backup product for my PC. Good to know. I will find something else and start using that. Might as well get a new antivirus and firewall while I am at it.

Kudos0

Re: backup failed-encrypted file found

Hello again abb654.

Those inclusions seem to look sensible and should be un-problematic unless you have something odd in one of them e.g. Desktop.

Given what you have included the exclusions seem almost pointless but it makes me wonder if something else is sneaking in.

I will just comment on how I do my backup, you may find it helps. I hope it does.  The aim of this setup is to keep things as simple as possible.

Under Manage Backup Sets: What... I include the C: drive on the left hand pane and then remove the check box against "my documents".  On the right hand pane I switch off all the options.  Then under add or exclude files and folders I exclude drive C:  (I know this may appear contradictory to what I just said above but it works).  Then I add in just the folders of data that I want backed up, note that if you name a folder with sub-directories all the sub-directories will also be backed up unless you then specifically exclude them.  So I then exclude anything that may be troublesome from any included folder, and in my case that means excluding AppData. 

I hope that helps.  If not I think I have run out of ideas.  Sorry.

Good luck.

Mike
Kudos0

Re: backup failed-encrypted file found

Greetings,

I am back trying Norton again after trying a bunch of other software out there.  Wish there was a simple program out there that was reliable and does what it says it does.  Other software seemed to really bogg down my system or was unstable and seemed to crash - not what you want in a back up program!  I am sort of thinking of just draging folders over to the external hard drive for back up that seems the only 100% way to know it is backed up.  But that takes so much computing time and is obviously not real time.  Norton seems to be the only true real time as it happens back up.  The others I tried seem to be set at interverals.  A lot can happen in three minutes.  Thanks Andmike for all your ideas.  I will be trying them this week.  I tried omitting a bunch of different folders and seems one folder that caused errors was the folder that is used for I tunes.  When I omit it the back up completes when I include it the back up does not complete with out error indicting encrypted file. 

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