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backup failed-encrypted file found
My wife has an Hp notebook under windows 8,1.We use Norton 360 security to backup all her documents.
Every time we backup the folder ( and sub-folders): "My documents" after a while we are getting an error : "backup failed."
In the log file , on the last line I have the message : encrypted file found , cannot backup. ( name of the file not mentioned)
Using some programs ( such as: encrypted files scanner) I tried to find some encrypted files in the disk : none of the programs found such file. My wife does not know anything about file encryption and could not have done it intentionally.
2 questions :
1) is the backup stopping after encountering such error ? or the backup continue until all the selected files are backup ( except the "encrypted" file)?
2) if there is no encrypted file in the disk , what can be the problem? what can I try to resolve the issue ?
Thanks in advance for your help.