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Kudos0

Backup issue - seriously giving up all hope with norton

been without backup for 13 months. asked for address mailing  or e mail to send my customer complaint to- refuse to give it. they say must telephone helpline which I have done so many times. everytime it will be escalated, we apologise it is nortons fault not yours, some one from the escalation team will contact you within 24-48 hours. never happens. even email to ceo- still waiting for response! any ideas as totally given up. please ........................................

Labels: Backup

Replies

Kudos0

Re: Backup issue - seriously giving up all hope with norton

Hi, I will ask someone from Symantec to contact you.

As it's the weekend it may be a day or two.

Windows 10 Home X 64 Norton Security Premium Latest Version
Kudos0

Re: Backup issue - seriously giving up all hope with norton

All: If givinguphope can describe here their issue some of our expert Gurus can have a look for a solution? Screenshots, OS version, Norton product and version. All the basics with a boilerplate from them what is happening. I will personally be glad to assist anyway possible.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1909 / build 18363.535 / N360 Deluxe 22.19.9.63 / Norton Core v.288 on Android 2.22 / Opera GX
Kudos0

Re: Backup issue - seriously giving up all hope with norton

Hi @givinguphope,

Sorry for the inconvenience.

While I pass this on to the backup team for investigation, could you please share more details about the issue  as @SoulAsylum requested? What exactly happens?

All: If givinguphope can describe here their issue some of our expert Gurus can have a look for a solution? Screenshots, OS version, Norton product and version. All the basics with a boilerplate from them what is happening. I will personally be glad to assist anyway possible.

Mohanakrishnan G | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Backup issue - seriously giving up all hope with norton

Hi @givinguphope,

Thank you for your patience. I’m from Backup team and I’m here to help you resolve this issue.  
While checking your account, I could see that a backup has successfully completed yesterday. Could you please check and confirm the same? 

Or please let me know if you are still facing this issue with the below details.

  • Norton product version, You can check the version at Norton-> Help-> About
  • Screenshot of the issue that you are facing
  • O.S (Operating system) information

Thanks,

Sidd

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