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Kudos0

Backup Issues

I am unable to backup my Apple iPhone with Norton Mobile.  The message I keep receiving says, "You don't have enough space available.  Delete old backups and try again."  I have logged in to my Norton Account, and attempted to delete old backups, but when selecting my iPhone device, I'm taken to a page that has a big orange "!", and says:  "ISSUE!  Norton Mobile Security - Premium Subscription:  Trial".  My subscription has 273 days remaining.  I have not been able to backup my iPhone since January 2017.  I hope you can help me!

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Accepted Solution
Kudos1 Stats

Re: Backup Issues

You need to log into the Norton Mobile Security web site at    https://mobilesecurity.norton.com

Then click on the device you want to manage, then click on the Backup tab on the left. Scroll down to the bottom of the list of backups. Clicking on a backup will bring up a trash can icon. Click that and that backup will be deleted. Keep doing this until you have maybe the last 10 backups left. This will depend on how often your contacts get changed. .

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Backup Issues

Thank you so much for your help!

Kudos0

Re: Backup Issues

Glad I could help.

Things happen. Export/Backup your Identity Safe data.

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