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Kudos0

Backup keeps opening and closing my DVD/CD Tray...

I installed Norton 360 v2.3.1.4 two days ago.  I have a Dell Dimension DXP061 Intel Core 2 CPU 6400 @ 2.13GHz, 2.00 GB RAM, running Windows XP, Media Center Edition, Version 2002, SP 2.

The install proceeded without any problems.  My subscription to the Antivirus 2007 had expired, so this was my new Antivirus upgrade.  I downloaded off the Norton website.

Everything seemed to run smoothly.  My settings were good and it all worked.  I did a backup of my computer to DVD on 08/24.  This seemed to work well.

Then, the next day, the backup kept trying to run.  There would be a screen stating something to the effect of "Please insert CD or DVD media." and the DVD/CD Tray would open and close repeatedly and nonstop.  When I would click cancel, it would give me an error stating that another "backup process was running."  Once I got rid of the error messages, I went through my settings and unclicked all backup folders and set the backup to Manual only.  Reboot.  Things seemed fine after that.

Then today, I come home at noon to find my DVD/CD tray repeatedly opening and closing nonstop.  There were no error messages or requests for blank media, just the tray opening and closing.  I checked all the settings and Backup is grayed out and set to Manual.  I rebooted and it quit.  For a while, then the tray started opening and closing again.


What's going on?  How can I fix it?

I attempted to contact Norton through Webchat, but the agent kept getting "disconnected" and then the page wouldn't load at all.  I don't think I should have to pay to speak to an actual person, so I'll give this post a try.

Any help would be appreciated.

UPDATE:  When I posted this 10 minutes ago, it wasn't doing it, but it just now started opening and closing again.  There was a Norton screen up that simply said, "Backup disabled."

Message Edited by Ohikawin on 08-25-2008 05:56 PM

Replies

Kudos0

Re: Backup keeps opening and closing my DVD/CD Tray...

Strange indeed. The once piece of information you do not state is how you have set your backup location. Goto manage backups and advise what is your backup destination please. Then run a quick backup and full backup and advise if they are successful or not.
Kudos0

Re: Backup keeps opening and closing my DVD/CD Tray...

Sounds weird. You say that you performed your first backup to DVD so I'll presume it is still set to backup to there, advise if otherwise. But then you say you have set the backup to run manually, however you say "Backup is grayed out and set to Manual." Strange thing is, Backup should not be grayed out unless it is completely disabled, and should show green if set to run manually. Can you check all of the backup settings and let us know, thanks.
Kudos0

Re: Backup keeps opening and closing my DVD/CD Tray...

The exact same crap is happening to me, too. Even though I stopped the backup because I didn't have enough storage space and I didn't have any DVDs handy. It kept trying to run the backup. Then, I went in and changed the settings to run manually and canceled any scheduled backup. **bleep** cd player is opening and closing and even if I shut down my entire system and reboot it it keeps on doing it. Somebody had better tell us how to fix the problem before it completely ruins my cd-rom.
Kudos0

Re: Backup keeps opening and closing my DVD/CD Tray...

Mine is completely gray bar disabled.
Kudos0

Re: Backup keeps opening and closing my DVD/CD Tray...

Some updates were sent with the latest version of Norton 360 v2.4.0.4. I would recommend updating your system to that version through LiveUpdate and seeing if this issue is still occurring. Thanks!
Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Backup keeps opening and closing my DVD/CD Tray...

I have the same problem.  Norton 360, initially ran back up to discs, now the DVD tray opens and closes continuously even though the backup is disabled.  I have run auto update and the program is current.

Please help.

Kudos0

Re: Backup keeps opening and closing my DVD/CD Tray...

Can you tell me how you disabled backup?

Also did you have it set to manually run backups before you disabled it?

Matt

Kudos0

Re: Backup keeps opening and closing my DVD/CD Tray...

I changed the backup setting to run manually.  The screen now reads 'backup disabled.'  It was previously scheduled to run automatically.

Kudos0

Re: Backup keeps opening and closing my DVD/CD Tray...

Dell Dimension XPS Gen3; Norton 360 Version 2.4.0.4; Add-on Pack Version 2.1.0.55; Windows XP, Media Center Edition, Version 2002, SP2.

I also have a problem with my DVD opening and closing. I originally did a manual backup with Norton 360 Version 1 to my DVD drive. After upgrading to version 2, I no longer have access to my DVD or CD drives. I have access to Secure Online Storage, Local Fixed Disks, even USB External and Flash drives, but no CD or DVD drives. Now the DVD drive opens and closes spontaneously after the computer has been on for a while. I have tried a new backup to a USB external drive; changed the backup settings to manual; even disabled the backup settings, but the DVD drive access continues. There are no error messages or prompts to insert a disk. It makes no difference if I insert a disk into the drive or not. I’ve tried my backup disks, a blank and movie disk with no changes, the drive keeps opening and closing on its own. Also, without access to my DVD drive, all previous backups are useless.

Kudos0

Re: Backup keeps opening and closing my DVD/CD Tray...

I am so glad this isn't just me or my laptop. Did anyone get a fix for this problem? After renewing my subscription and runnning my back-up manually (to disc) I now have my disc-tray opening continually and a Norton message saying something about I cannot back-up  because a back-up is already running - except I have nothing running and my back-up schedule is set to manual.

Would really like my tray to stop opening, it's really bugging me.

Please help... ... ...

Kudos0

Re: Backup keeps opening and closing my DVD/CD Tray...

Hello kalabee.

Can you try this to see if it fixes the problem:

1. Set the backup location to be an internal or externall hdd/usb drive.

2. Manually run the backup, or run backup now.

3. Reboot the computer.

4. Set the backup location to the cd/dvd burner again, and run a manual backup or backup now.

Let us know if this resolves your issue.

Dave

Kudos0

Re: Backup keeps opening and closing my DVD/CD Tray...

hi, the issue was solved by one of your online live chat consultant type people. thanks for the follow-up!
Kudos0

Re: Backup keeps opening and closing my DVD/CD Tray...

Could you help us all out by saying what that solution was?! <s>
Hugh
Kudos0

Re: Backup keeps opening and closing my DVD/CD Tray...

I wish I could, but I don't know what the consultant did. He did it all for me by remote control.

Sorry.

Kudos0

Re: Backup keeps opening and closing my DVD/CD Tray...

Oh well ......

Perhaps he did what Dave_Hauser suggested?

Hugh
Kudos0

Re: Backup keeps opening and closing my DVD/CD Tray...

Possibly. He had a couple of tries before he got it right.

Can't hurt to try.

Kudos0

Re: Backup keeps opening and closing my DVD/CD Tray...

I also had the problem solved by an online chat technician.  He accessed services.msc from the 'run' window in Start.  Unfortunately, I did not write down what he did afterwards.  Don't know if that helps, but I would also be interested in knowing what to do if it happens again.

Kudos0

Re: Backup keeps opening and closing my DVD/CD Tray...

Yes, please, would someone at Symantec kindly reply with a genuine fix. I have this problem as well. I have run all the scans, backups, and updates repeatedly to no avail.

HELP!

Nelson

Kudos0

Re: Backup keeps opening and closing my DVD/CD Tray...

Hi again,

Thought I would give the chat support method a try. Wellll, that is not workin very good. First effort, support person did a quickee single file backup to my C drive and wanted me to check for the issue. In order to do that you have to end the chat session because screen saver will not come on other wise.

So, I ended everything. Checked and it is still an issue. Screen saver comes on and Norton opens up trying to do backup with the Media recommends window opening and backup behind it.

I started another chat session. This time guy started a regular backup and had me load a new DVD. While that was running he tried to convince me that it would not happen again. I asked what he did or changed that had not been done before. He told me to change settings to backup to C drive and that will cure it.

I asked why I had to do that when I have three other computers with same software and I do not have to with them.

Yes, I am irritated, and there is more, but you probably get the drift. I am currently typing this on one of the computers that do not have a problem. And, the chat guy is asking me if there is anything else he can do for me. Nope, he has done way more than enough to tick me off and not solve the problem

SURE HOPE SOMEONE IN MANAGEMENT SEES THIS AND ACTUALLY DOES SOMETHING TO CORRECT THE SITUATION.

n

Kudos0

Re: Backup keeps opening and closing my DVD/CD Tray...

I have been having this problem for many months.  I have my backup set to manual and it wants to run automatically, hence, opens my blueray drive bay over and over looking for a disk. I have tried chat support many times and only once even got a tech to try and help who took over my computer and could not solve the problem.  I actually have 9 more computers I needed to renew licenses on and am not going to do so because this really blows. Not to mention the software, to me, is not nearly as nice to use and seems to not have nearly as much to set custom as the user even though there are more features, most of which I have trouble with and I have been using Norton for many many years.

Kudos0

Re: Backup keeps opening and closing my DVD/CD Tray...

Same problem on 2 machines. Have tried everything I have seen suggested on this thread and others tucked away on the web. Chat guy from Norton/Symantec was useless (and hard to understand, I want to add). He set my backup to drive c:\, ran a job, set it to DVD drive, ran a job, rebooted, nothing happended, assured me it was fixed, and then it opened about 20 minutes after disconnecting. Really disappointing that nobody can seem to drum up a fix for this. Thanks for your help Norton.
Kudos0

Re: Backup keeps opening and closing my DVD/CD Tray...

I apologize that I hadn't seen these postings before, but I'd like to work with you to better undertsand this issue.  I'd like to figure out cause here and get a resolution if possible.

Message Edited by NateR on 11-26-2008 06:27 PM
Kudos0

Re: Backup keeps opening and closing my DVD/CD Tray...

I found a way out of this mess.  Enable the backup function in 360 and uncheck everything except for something small like IE favorite list and have norton backup to the local drive .. this solved the problem for me.
Kudos0

Re: Backup keeps opening and closing my DVD/CD Tray...

What I did was open Nortons 360 in the system tray, clicked settings, made sure the back up on the right hand side was unchecked, clicked the back up settings in the main window, clicked to manually back up, AND SAVE OPTIONS.

The problem stopped.  Simple.

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