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Kudos0

Backup Problems

Norton said my data was at risk and I needed to back up. I started a backup of all data, backing up to a 128G thumb drive for a set of 111G. It took 10 hours.

This morning, files on my desktop have the green check, but my Norton screen, under "Backup," still says "Your Data Is At Risk."

I went to "Security" "History" "Backup". It shows that Norton tried to backup 8 times during the time it was running, failing 7 times, but succeeding on the 6th try.

The thumb drive shows files on it.

The Report Card shows Backup: At Risk.

Under "Run Backup" it shows 2 sets, 1 from yesterday, but both show a red Error under status.

Under "Backup Sets," it shows there is a backup set with the title I used yesterday.

Why is everything so inconsistent?

Do I have a valid backup on my thumb drive or not? I cannot find out why there might be an error.

How do I correct things so that I have a valid backup and I no longer have "data at risk" showing?

Please give me a solution. Thank you.

Replies

Kudos0

Re: Backup Problems

One problem that you might be seeing. When you format a 128 GB thumb drive, you will end up with less than that available space. If you are backing up 111 GB, you are probably running out of space. 

If you are happy that you have a valid backup, you can turn off the backup feature in Norton Settings. That will stop the warnings about backups.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Backup Problems

The thumb drive, after formatting, showed that it had 117 GB available. So, I do not understand why it would not have backed up 111GB of data. 

I checked the backup set from that day, which on Norton shows that set to be 86 GB. 

Did it do an incomplete backup on that sixth try? Or did the original estimate of the set over-estimate the size?

By turning off backup, do you mean going to "Backup Settings" and moving the top slide from on to off, so that all the options underneath are off, too?

Please respond about the thumb drive space issue.

Thank you.

Kudos0

Re: Backup Problems

About the space issue. It is usually advisable to leave about 10% free space. One reason you may have trouble with the backup as you get lower on free space could be the use of temporary files during the backup process. So that space would be needed over and above your actual backup files. 

Your interpretation of turning off the Backup is correct.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Backup Problems

I'm having the same trouble...  Norton says "I'm at risk"... but I'm also informed that "backup complete".... I do see info has been written on my external hard drive also...  I'm still getting the "I'm at Risk" and red header on my desktop app.  I've formatted my external HD using NTFS and exFAT.... neither works to make Norton happy.. lol      I've selected all I want saved, when and where...  I've even uninstalled Norton from my computer and reinstalled it....  anyone have any ideas? 

Kudos0

Re: Backup Problems

Dannybouy50

Are you specifically told that it is the backup feature that is causing the At Risk message? 

Things happen. Export/Backup your Norton Password Manager data.

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