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Kudos0

Backup Restore

Hi!  I had to reinstall Windows 10.  Then restored my documents, pictures from Norton Security and Backup  (stored on a external hard drive).  The files are downloaded, but Norton created the restored files to "Documents Local Disk (C:)"  rather than to "Documents This PC".  Why, as Norton asked it I wanted them in their original place?  And more importantly, how do I move them to "Documents This PC"?

Thanks

Labels: Backup

Replies

Kudos1 Stats

Re: Backup Restore

If you have two separate Documents folders listed in Windows File Explorer, you can just drag the files from one folder to the other.

I cannot explain why the second folder might have been created.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Backup Restore

Thank you - drag and drop solved my problem.  I'll just have to hope I never need to do this again.  If you should get an idea on the second folder issue, please let me know.

Kudos1 Stats

Re: Backup Restore

The only thing I can think of is Windows user accounts having some effect. If you were using multiple user accounts, and backing up the Documents folder for each, and you had not yet recreated those exact account names when you ran the restore, the files were probably just moved to a generic/default Documents folder.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Backup Restore

I believe you are right.  When I reinstalled Win10, I wound up with my email address showing up on the locked screen, rather than what I wanted, so the user information that Backup was looking for didn't exist when I did the restore.  Since then I have corrected the lock screen name.  Thanks for thinking on this some more - appreciate it.