Solved.
Kudos0

backup storage - need additional storage

I cannot run my backup to cloud storage.  I need more space but cannot get into the "buy more storage" screen.  Any Ideas?

Replies

Accepted Solution
Kudos1 Stats

Re: backup storage - need additional storage

FWIW ~ 

Your Norton product subscription comes with an allotment of secure cloud storage space. When your Norton product performs a cloud backup, it calculates the amount of space that it needs for the backup. If your cloud storage does not contain sufficient space for the backup, your Norton product notifies you and provides you an option to buy more space.

You do not have to wait until your Norton product tells you that you need more cloud storage space. You can purchase additional space at any time.

Provision to buy additional online storage is not available for the Norton 360 plans. For the Norton 360 plans, you must upgrade to the next higher plan. For more details, contact Member Services and Support.

You must be connected to the Internet to purchase more cloud storage space.
[...]
The Buy More Storage option may not be available for all Norton products. 
[...]

https://support.norton.com/sp/en/us/norton-360/22.20.2.57/solutions/v6958560 

This thread is closed from further comment. Please visit the forum to start a new thread.