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Kudos0

Bank Login - Norton Isolate

This morning I used my browser to login to my bank accounts.  During login process, Norton Security suddenly popped up and asked if I wanted special security for my bank access (called "Norton Isolate").  I clicked for "more information" but I only got a blank screen for my trouble.  I did not accept anything related to this intrusion.

After that, Norton kept jumping into my bank login and interfering with my password manager (LastPass).  Apparently it was looking for a different password than the one I put on my bank account (US Bank), which LastPass was trying to autofill.  After several rounds of this, I recovered my machine-generated complex password from LastPass and I manually entered it in the bank login.  That worked.

How do I disable this "Norton Isolate" feature?  It is a royal pain in the neck, and as far as I can tell it offers me no benefits at all.  If I can't disable this new "feature", I will seriously consider removing Norton Security and going to a competitor.

Windows 10 Pro with all updates.  Norton Security version 22.18.0.213 .

Replies

Kudos0

Re: Bank Login - Norton Isolate

Kudos0

Re: Bank Login - Norton Isolate

The links give removal instructions only for Chrome.  I'm using Edge.

Kudos0

Re: Bank Login - Norton Isolate

Um, what do you want to "remove"?
 


How do I turn it off?

  • In your Edge browser, click the Norton Safe Web extension icon.
  • Click Settings to open the Settings page.
  • In the Settings page, uncheck the box under Banking Protection.

 

Kudos0

Re: Bank Login - Norton Isolate

"Remove" - disable (preferred) or uninstall (if necessary).  Surprised this was confusing in the context of my original post.

The instructions above were incomplete, but I finally figured it out along the lines of the previous post.  Everything now seems to be running normally, and the "isolation" feature is disabled for bank web sites.

(1) I am quite disappointed in the Norton deployment procedure which did not obtain my approval before changing my system.  (2) Annoyed with the way this "isolation" process got into an endless login loop with my password manager (LastPass).  (3) As yet another defect in the deployment process, the "more information" link on the "isolation" installer led only to a blank page.  (4) The recovery instructions posted above are valid only for Chrome, which is not the browser I use. 

All in all, not Norton's best moment.

Kudos0

Re: Bank Login - Norton Isolate

Hi, @Ray Cosner

Sorry, I neglected to mention (call attention to) that Online Banking Protection works, at this time, with Norton Password Manager and Norton hopes to add support for third-party password managers. 

Sorry, I neglected to also mention that "isolate.norton.com" cookies are persistent cookies. Meaning "cookies" survive from browsing session to browsing session.  

Sorry, I've requested that supporting browsers (Edge & Firefox) are added to Norton documentation. 

Sorry, I thought my message <here> would suffice.  

Kudos0

Re: Bank Login - Norton Isolate

Upon further testing > I'm not finding how to turn off Norton Online Banking Protection for my bank.  Deleting isolate.norton.com persistent cookies does not turn off Norton Online Banking Protection, as expected.   

Edit: further testing > once I'm "Signed in as" to my Norton Account to enable Norton Online Banking Protection, for my bank. 
I need to "Sign out" to disable Norton Online Banking Protection, for my bank.  


isolate.norton.com persistent cookies remain but, appear not linked to my bank
as when I was Signed in as:

Sorry, I did not realize that my Norton Account "Signed in" populated to my Safe Web Settings. 
I was checking "login.norton.com" and thinking I was "Signed out". 

Kudos0

Re: Bank Login - Norton Isolate

DOCID: v131585157
Operating System: Windows
Last modified: 09/05/2019

https://support.norton.com/sp/en/us/norton-identity-safe/current/solutions/v131585157

Kudos0

Re: Bank Login - Norton Isolate

FWIW ~ adding

isolate.norton.com cookies contain session and persistent cookies 

and I'm not sure about the significance of 
vs

May be related to sequence of websites .... for example: Isolation Mode via Safe Web page block prior to Banking Protection via bank website.  May be simply website generic Icon vs. website specific Icon. 


 and  survives browser sessions.