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Kudos0

BatteryCare .dll blocked

Norton Security repeatedly blocks / removes a .dll in BatteryCare despite my setting it to 'allow'..

BatteryCare is a well established battery monitor I use on my Windows 10 2-in-1 (though it has a small usership in the Norton Community). I do have a current problem with it, is this possibly due to this unwanted blocking? The problem is that it switches to a foreign language (Portuguese?) which I have been unable to reset to English, in which case in addition to being annoying it is hampering my use of the utility. How can I get Norton to do as it is told.

Replies

Kudos1 Stats

Re: BatteryCare .dll blocked

A little bit of knowledge is... well a little bit of knowledge.
Kudos1 Stats

Re: BatteryCare .dll blocked

Clayto:

Norton Security repeatedly blocks / removes a .dll in BatteryCare despite my setting it to 'allow'..

Hi Clayto:

When I googled "BatteryCare" Norton Safe Web flagged batterycare.net site as UNSAFE.  The full Safe Web Report <here> show multiple issues with the installers, including Trojan.Gen.2 and PUA.InstallCore detections.  I was going to download the latest SetupBatteryCare.exe installer and submit it to VirusTotal to see if any other antivirus engines flag the installer as a potential threat, but Norton automatically blocks the download page.


I would follow Krusty13's advice and submit a false positive report to Symantec, but I wouldn't be surprised if the current SetupBatteryCare.exe installer is bundled with malware or some kind of PUP/PUA (potentially unwanted program/application).  A few years ago I updated BatteryCare on my machine and the v0.9.15 installer silently installed OpenCandy on my machine, even though I had declined the optional Amazon browser toolbar during the installation.  I only detected OpenCandy on my machine after a Malwarebytes Anti-Malware scan detected an OpenCandy .dll file on my machine as as PUP.Optional.OpenCandy.  

I contacted the creator of BatteryCare and he didn't seem concerned that OpenCandy had been silently installed on my system even though I had declined the bundled Amazon toolbar so I uninstalled BatteryCare and haven't used it since.
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32-bit Vista Home Premium SP2 * Firefox ESR v52.1 * NS Premium v22.9.1.12 * MBAM Premium v2.2.1

Kudos1 Stats

Re: BatteryCare .dll blocked

FWIW ~
File name: SetupBatteryCare.exe
Detection ratio: 8 / 62
Analysis date: 2017-04-29


regarding language change = perhaps: http://batterycare.net/en/contact.php


FWIW ~

seems the (Language Neutral) product version of the installer is 0.9.26.0 and offered upon launch is maybe, the update changes language ?  and FWIW >YMMV

Kudos0

Re: BatteryCare .dll blocked

If you are confident the install you have is actually clean, you need to make 2 exclusions to stop all detections. See the image below and click on Configure and add the detected files to both.


Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: BatteryCare .dll blocked

Hello

I will have the Safe Web Team have a look at this site and program. Please stay tuned to this thread for a report from the Safe Web Team on Sunday night after midnight EDT.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: BatteryCare .dll blocked

Thanks for all the info.I am surprised about the instances of infection as I have used BatteryCare for about six months and nothing has been reported before by Norton, Malwarebytes and two other anti-malware programs. I will take it up with the developer. I am awaiting the report from the Safe Web Team.

Kudos0

Re: BatteryCare .dll blocked

Clayto:

If you want the same version that has been cleared from Norton to be free of PUP or anything else, you can download the software from here: (This is where I checked it out)

http:// downloads . tomsguide . com/BatteryCare,0305-27848 . html

This file comes from: (The location where tomsguide gets it from)

http://  www . towerscitycapital . com/5QOYWJQKpBAZXJ5L5Y0yCgteUgt_1rG4qpbwq1ej5u_HlPXK1sBeQ3lingCP6FjklSuCzYWJMyznlqwLq3mhYkHbV1wonr9k5srzCFeeq314lY3vsdYUvYuM8jfLKCxhTZq3ZqCtVGP8aterSG+IKNesL6uOdw==-GzAAAATqZDF+6IQoJLPrZmzAIecH1XaRNNBgY+wslwjlGnthqxzCxfAV7LVhvDw

No warnings whatsoever before, during, after downloading

Approx 2.07MB for download size, probably smaller than the one you're talking about since this doesn't have anything added to it or modified.

DELL XPS 8900 / I7-6700 / 64bit / 16GB RAM Win7 Pro - Norton Security
Kudos0

Re: BatteryCare .dll blocked

Thank you very much for that Tom's Hardware link. Unfortunately it has not solved the problem as I had hoped. I made several attempts to download, getting error messages such as "This app cannot run on your computer." Eventually it seemed to work but when I tried to launch it I got a notice saying there was an update. If I click accept the update starts but fails. If I click to not accept the update it does not run, even after telling Norton to restore it (yes, Norton has quarantined this version of the app again).  So at the moment neither version is available. I will try a few more times. 

Kudos1 Stats

Re: BatteryCare .dll blocked

Hi

Your site '
batterycare.net' had been submitted for analysis and is currently rated yellow in safeweb.norton.com.

https://safeweb.norton.com/report/show?url=batterycare.net

Cops

Kudos0

Re: BatteryCare .dll blocked

I was able to download the latest SetupBatteryCare.exe installer by clicking on the Download button at http://batterycare.net/en/download.php now that the Norton Safe Web site rating has changed from UNSAFE to CAUTION, but after uploading the file to VirusTotal for a new analysis it's still has a detection ratio of 9/61 (see the report for SHA-256 hash cbf88b966b4abb8f2944fb2532bc53798f0d305223dd0b7a53f5f605f9fb5cc6 <here>) and is flagged for the adware FusionCore/InstallCore by ESET, Webroot and other scan engines.  I scanned SetupBatteryCare.exe with Malwarebytes Anti-Malware v2.2.1 and MBAM also detects PUP.Optional.FusionCore (a.k.a. PUA.InstallCore by Symantec).

Norton's Download Insight gives the same SetupBatteryCare.exe a Good rating (see attached Insight report) and Norton On Demand Scan (right-clicking SetupBatteryCare.exe and choosing Norton Security | Scan Now from the pop-up context menu) doesn't detect a threat.

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32-bit Vista Home Premium SP2 * Firefox ESR v52.1 * NS Premium v22.9.1.12 * MBAM Premium v2.2.1

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