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Kudos0

Be Warned Against Norton Family

Unless Customer Support for the Premier version of Norton Family is at least ten times better than for the free version, I cannot recommend. On the face of it, the fault does not lie with the KatieQ contingent, but with regular tech support to whom KatieQ said she forwarded my concern almost a week ago. To date I have received absolutely no suggestions. Long story short, this has effectively blocked any functioning internet filter for me since the unfortunate day that I installed NPC (Norton Parental Control). (Apparantly, I can't even pay to receive tech support for my problem.)

More specifically, immediately after registering and installing (and after uninstalling K9--a very good filtering program, by the way), upon trying to login to adjust settings I have since then always been met with a message indicating failure to connect due to a problem with Norton's server.  (See full message copied below.)  After a few days of that, I re-installed K9 hoping for some filtering coverage. However, it is clear that K9 cannot function properly while Norton is installed. I have been asking for a method to uninstall for (as I mentioned) almost a week now.  In any case, the best I can do at this point is warn others which I will continue to do repeatedly (at least until I receive some effective tech support).

Here's that error message:

"Sorry, An error has occurred on the server.
Please, try your request again later.
An error has occurred with our service, your data is safe, but for your protection and to prevent any possible loss of data your request was halted. The error has been logged and reported and we will look into it shortly.
Please return to the home page and log in again. If the problem persists, contact us for assistance."

Replies

Kudos0

Re: Be Warned Against Norton Family

Unless Customer Support for the Premier version of Norton Family is at least ten times better than for the free version, I cannot recommend. On the face of it, the fault does not lie with the KatieQ contingent, but with regular tech support to whom KatieQ said she forwarded my concern almost a week ago. To date I have received absolutely no suggestions. Long story short, this has effectively blocked any functioning internet filter for me since the unfortunate day that I installed NPC (Norton Parental Control). (Apparantly, I can't even pay to receive tech support for my problem.)

More specifically, immediately after registering and installing (and after uninstalling K9--a very good filtering program, by the way), upon trying to login to adjust settings I have since then always been met with a message indicating failure to connect due to a problem with Norton's server.  (See full message copied below.)  After a few days of that, I re-installed K9 hoping for some filtering coverage. However, it is clear that K9 cannot function properly while Norton is installed. I have been asking for a method to uninstall for (as I mentioned) almost a week now.  In any case, the best I can do at this point is warn others which I will continue to do repeatedly (at least until I receive some effective tech support).

Here's that error message:

"Sorry, An error has occurred on the server.
Please, try your request again later.
An error has occurred with our service, your data is safe, but for your protection and to prevent any possible loss of data your request was halted. The error has been logged and reported and we will look into it shortly.
Please return to the home page and log in again. If the problem persists, contact us for assistance."

Kudos0

Re: Be Warned Against Norton Family

Hi Eclectic8,

The team is currrently working on the issue that you receive the error message when trying to log onto your Norton Family account.

I know you've been trying to uninstall Norton Family as reported at  http://community.norton.com/t5/Norton-Family/Uninstall-Norton-Family/m-p/1034105#M14175.  Also in the thread, I was working with another user who was trying to uninstall Norton Family.  Have you tried all the steps I mentioned to the other user?  If you have and you still have Norton Family on the machine, I'll be glad to setup a remote session with you if you are interested in having one with me.

Thanks,

Katie

Thanks Katie
Kudos0

Re: Be Warned Against Norton Family

KatieQ: You ask if I have tried all instructions for uninstalling Norton Family provided to another user with problems uninstalling. In reviewing posts, I find one thread re uninstalling involving user "srstmss." After reviewing the thread in detail, I find that I have already tried all the suggestions provided there. Please inform me how(and when)  to initiate the remote session with you.

Kudos0

Re: Be Warned Against Norton Family

Hi Eclectic8,

Our development team has been checking into your account specifically using the email address that you provided earlier.  I'll check with them again to see the status of the issue.

Thanks,

Katie

Thanks Katie
Kudos0

Re: Be Warned Against Norton Family

Hi Eclectic8,

The team has corrected the issue for your account.  Please check it when you get a chance and let us know if it works for you.

Thanks,

Katie

Thanks Katie
Kudos0

Re: Be Warned Against Norton Family

It did, soon after Katie's last post, start to work. Thank you.

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