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Kudos0

Being blocked from a site I use regularily

Good Evening

Apologies if I am posting on the wrong forum.

I enter competitions several times a day and visit multiple sites. Over the past few days Norton is stopping me from access heart.co.uk a site I have used many, many times before.

Norton appears to have identified a certificate error with 2 computer threats.

I would like to access heart.co.uk  How can I do this? Despite the risks and threats Norton should be protecting me whilst I use this site and not permanently blocking me. Norton is stopping me having the chance of winning thousands of pounds. No one else appears to be being blocked from using this site. I have turned off Norton and yet you are still blocking me.

Replies

Kudos0

Re: Being blocked from a site I use regularily

Kudos0

Re: Being blocked from a site I use regularily

Hello Molly, I have submitted the URL to safeweb for further review. The safeweb full report shows "phishing" for the following a single article from the site. As soon as I have a response I will post that here.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: Being blocked from a site I use regularily

Hello molly57

Welcome to the Norton Community Forum

I will submit this to the Safe Web Team.

Please stay tuned to this thread for a response back from the Safe Web Team on Sunday night after midnight EDT.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Being blocked from a site I use regularily

Norton is now blocking theprizefinder.com  This is another site I use on a daily basis.

Kudos0

Re: Being blocked from a site I use regularily

Kudos2 Stats

Re: Being blocked from a site I use regularily

Despite the risks and threats Norton should be protecting me whilst I use this site and not permanently blocking me.

If you disregard the protections provided by Norton , you are opening your system up for an attack. Phishing attacks/attempts try to persuade a user to enter their personal information/email etc into an official looking form. Norton cannot stop you from doing that. And if you do fall for it, you may be open to identity theft. 

floplot is reporting the site to the Safe Web team for you. If it comes back as a false positive detection, you would no longer be blocked. 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Being blocked from a site I use regularily

Hello molly57

Please post a screenshot of the blockage you see when you turn off Norton and try going to that site.

Here are the instructions on how to add a image to your post.

https://community.norton.com/en/forums/how-post-image-forums-0

If you are getting blocked even when you turn off Norton, it sounds like something else is blocking you besides Norton. For this reason, we would like to see your screenshot of the blockage with Norton turned off.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Being blocked from a site I use regularily

This is heart.co.uk with Norton turned off. 

Kudos0

Re: Being blocked from a site I use regularily

Kudos0

Re: Being blocked from a site I use regularily

Hello. I have no idea what Neustar is and am not aware of running it. I have been using heart.co.uk for years and last successfully used it up until the middle of last week when the Norton block came on. Theprizefinder.com has also been used for years and last successfully used on Saturday. When I went to use it on Sunday, yesterday the Norton block came on.

Kudos0

Re: Being blocked from a site I use regularily

I have now tried both sites and been able to get into them with no problems this time. 

Kudos0

Re: Being blocked from a site I use regularily

Hello Molly

Perhaps your ISP runs Neustar? Did you used to use  Norton ConnectSafe before it was discontinued? Neustar isn't used by Symantec as far as I can tell. If you used to use ConnectSafe, then you need to change your DNS servers.

You might want to run a free scan with Malwarebytes to see if that program finds anything malicious.

Download the free version, install and update then run a FULL scan.


You can find Malwarebytes here
https://www.malwarebytes.org/dl-confirm/
Malwarebyttes 3 has been made to run along side Norton and other 3rd party security programs.

 https://forums.malwarebytes.com/topic/191650-malwarebytes-30-frequently-asked-questions

All you have to do is disable the trial in Settings>Account. That will disable the live time settings also. There is also another Setting to stop the program from starting with Windows. So only 2 settings to change to make the program be a on - demand scanner as previously in version 2.

Since your issue seems to be solved now, can you please  pick out the post which solved your issue? Please mark that post as the Solution for your Thread. Just click on Mark As Solution located on the bottom of the post that solved your issue.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Being blocked from a site I use regularily

Good Afternoon

I have downloaded Malwarebytes and run a scan with it. It did not find any threats at all. 

I am a bit confused by your next instructions. I have managed to deactivate the account but am not sure how to "stop the program from starting with Windows" Can you guide me through doing this?

Also as Norton was able to fix the issues I was having can you tell me how you were able to do this if Norton was not blocking my access to the sites? Is there any other way I can find why Neustar has come up on my computer and caused all these problems? 

Kudos0

Re: Being blocked from a site I use regularily

molly57:

Is there any other way I can find why Neustar has come up on my computer and caused all these problems? 

I'm curious what DNS Server you're using.  

1. What DNS Server Am I Using – Windows 10/8/7

https://techwiser.com/check-your-dns-server/
 

Kudos1 Stats

Re: Being blocked from a site I use regularily

Hello Molly

When you had Norton turned on, at first Safe Web was blocking you. Then Safe Web re-evaluated your site and it became Green OK. You mentioned that when you turned off Norton, you were still being blocked. That gave me the idea to ask you for the screenshot of the blockage you were seeing. That screenshot said Neustar on it. You had 2 different companies blocking you.

 Perhaps your ISP uses Neustar DNS servers.? Did you ever use Norton Connect Safe? I would try flushing your DNS cache. That will clear out the cache. You can find instructions on this page.

https://www.wikihow.com/Flush-DNS

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Being blocked from a site I use regularily

My DNS server is 199.85.126.10

Kudos0

Re: Being blocked from a site I use regularily

I have flushed out my DNS cache as you advised. 

Kudos1 Stats

Re: Being blocked from a site I use regularily

molly57:

My DNS server is 199.85.126.10

199.85.126.10 = Norton ConnectSafe policy A

Symantec retires Norton ConnectSafe (DNS) on November 15, 2018

Computer uses who use Symantec's NortonConnectSafe public DNS service need to switch to another service soon as Symantec announced the shutdown of the service.

https://www.ghacks.net/2018/10/22/symantec-retires-norton-connectsafe-dns-on-november-15-2018/

On November 15, 2018, Norton ConnectSafe service is being retired or discontinued meaning that the free service will no longer be available. Because the service is being discontinued, current users could experience disruption(s) in their browsing experience. 

If you are a current Norton ConnectSafe user, we recommend that you complete the following actions before the ConnectSafe service termination. You can configure the network adapter settings and remove the Norton ConnectSafe DNS server addresses.

https://support.norton.com/sp/en/us/home/current/solutions/v53246991

Kudos0

Re: Being blocked from a site I use regularily

Hello

Yes, I asked about Connect Safe back on Monday.

Perhaps your ISP runs Neustar? Did you used to use  Norton ConnectSafe before it was discontinued? Neustar isn't used by Symantec as far as I can tell. If you used to use ConnectSafe, then you need to change your DNS servers.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.