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Kudos1 Stats

Best way to update NIS to Norton Security?

I've spent a while searching the forums, but haven't really found a clear answer.  I'm a long-time user of Norton Internet Security, and since my subscription is about to expire, I need to update to Norton Security. I purchased a new 5-device product key from Amazon, but I'm trying to find the best way to convert to Norton Security, while keeping my local vault and other settings intact. Amazon just says to go to norton.com/setup and create a new account first, but I'd rather keep my existing account if that's possible.

I haven't found a download link to the Norton Security setup file yet, except for the free trial version.  Can I just download and install the trial version, over the top of my existing NIS, then enter the product key after it's installed? Or is there a better way?

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Accepted Solution
Kudos1 Stats

Re: Best way to update NIS to Norton Security?

Hi rocketscientist,

You can download Norton Security and save it to a convenient location on your computer.  Once the download is complete run the installer and that should remove your current NIS version and replace it with Norton Security. 

After the machine has settled in for a few minutes, Run Live Update.

Restart your computer after Live Update has completed and then run Live Update until no more updates are available.

Many people have had very good results with this method.

If you want a totally fresh installation I suggest the following.

  • Back up your Identity Safe if you use it.
  • Download and Save the Norton Removal Tool to your desktop.
  • Download and Save Norton Security to your desktop.
  • Uninstall your current Norton product via Programs and Features.
  • During the uninstall, you will have the option to 'Save your Settings'.  If you have custom settings, use ID Safe or have a Norton Backup Set, I recommend this option.
  • You may be offered the standalone Norton Toolbar as your product is being removed. Please decline this as it will be included with the full product installation.
  • Please restart when prompted.  Disregard and close any prompts to reinstall your product when the restart is complete.
  • Run the Norton Removal Tool*. (*there is a possibility that the NRT may affect Roxio products if you have them installed - please be sure you have the installation media on hand)
  • Restart after the Tool has finished.
  • Run the previously downloaded Norton Security installer.
  • This should provide you with the most recent version.  Once the machine has settled in for a few minutes, Run Live Update.
  • Restart your computer after Live Update has completed and then run Live Update until no more updates are available.

If you still have time on your current activation, please remember not to use the new product key until a day or two before your current license runs out. Entering a new product key is not the same as a renewal and you will lose any remaining time you have on your existing key.

Let us know how you do.

"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Kudos0

Re: Best way to update NIS to Norton Security?

Phil_D 

Rocketscientist wanted to retain his local vault. How will he do that?

Kudos0

Re: Best way to update NIS to Norton Security?

I'm assuming that installing NS with an existing installation of NIS already in place will retain the local vault. If not, I have a copy of the local vault .dat file that hopefully I can restore.

Kudos2 Stats

Re: Best way to update NIS to Norton Security?

Kudos1 Stats

Re: Best way to update NIS to Norton Security?

@NewRogerror,

The local vault will be retained through either process. 

Uninstalling the product and using the Norton Removal tool leaves a number of items behind in the event a user is going to reinstall the product.  Note that during the uninstall via Programs and Features, the user will be prompted to 'Save Settings'.  That should be selected.

However, that is very good advice provided by bjm_ in the event something goes wrong. Saving a backup copy of IDDStor2.dat before starting any procedure is recommended.

"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Kudos1 Stats

Re: Best way to update NIS to Norton Security?

rocketscientist:

I'm assuming that installing NS with an existing installation of NIS already in place will retain the local vault. If not, I have a copy of the local vault .dat file that hopefully I can restore.

That is correct. Once the installation is complete, be very careful not to accept any prompts to move to the cloud.

"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Kudos0

Re: Best way to update NIS to Norton Security?

After you have installed NS on your system you can use your same Norton Account. I believe during the activation process it  will ask you for you Norton Account login and will add NS to your current account. When you have finished updating all your old NIS systems then contact Norton Chat and they will transfer any remaining days to your new NS. When they transfer the days they will deactivate your old NIS license so be sure all your systems have been updated.

Normally you Local Vault will be retained but if it is not follow BJM advice and read this thread and save a copy of the IDDStor2.dat before you start. It is the only way to create a Local Vault if yours is lost. This procedure also  works if you get a new system and want a Local Vault.

https://community.norton.com/en/forums/retaining-your-local-vault

Jim

Kudos0

Re: Best way to update NIS to Norton Security?

Just to bring this to a close, my NIS expired tomorrow so I went ahead and installed NS today. Everything went without a hitch. Immediately after the install completed I was asked to log into my Norton account, then provide the new product key. After the first install, subsequent installs only needed my Norton account login; the product key was not needed. The local vault stayed in place also.

The only piece of the puzzle missing was the direct link to the latest NS install executable, and Phil_D provided that. I hadn't been able to find a link anywhere on the Norton site.

Kudos0

Re: Best way to update NIS to Norton Security?

Hello

I'm not sure that latestns will provide the latest version yet. Version 22.6.0.142 has just started to be released in a phased manner. You can obtain the new version by running Live Update. There are several sections to the update. You will need all 5 sections before you will be asked to reboot. After the reboot, you will notice the new version. Not everyone will be offered the new version at the same time.

The version before this newest one is 22.5.5.15.

Enjoy the new product and version.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Best way to update NIS to Norton Security?

22.6.0.142 will not be available for download via the latestns link until such time as 22.6 is totally released to all users and Norton feels confident it is 100% OK.   Also the Norton Removal and Reinstall Tool will not provide 22.6 until that same time.

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