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Kudos0

Black Bars

Recently, horizontal black bars have appeared across filenames and menu items so that the underlying text is unreadable. I have an HP laptop running Windows 10. A chat with HP Support proved worthless as the connection kept going down. I am concerned that there is something unscrupulous on the machine causing the issue. Ran Norton and Windows scans that did not find anything. Anybody have any ideas?

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Kudos0

Re: Black Bars

This does not seem to have any relation with Norton.

First thing I would look at is the video drivers. Check that you have checked HP for the latest drivers for your laptop. If you do have the latest drivers and still have the problem, see if you can roll back the driver to a previous version. Sometimes the latest is not always the best.

Edit

Have you disabled the Fast Start feature in Win 10? If you use Windows 8/8.1 or 10, there can be an issue with the Fast Start feature.. See more information here.

Things happen. Export/Backup your Norton Password Manager data.

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