• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

Blocked Hours and Time supervision does not function on Android

Norton Family Client v.3.4.1.21 on Sony Aqua M4 with Android version 5.0. Phone is set up with myself as owner (admin) and my child as a user. Norton Family Client is installed on her login. Location, App, Message monitoring all work. However, time does not appear to function at all. My child can still use the phone during blocked time, and the time used activities show zero when there are obviously activities, including those tracked by Norton.

I once set a day to allow 0 hour. The Norton activity Parent Mode said it blocked the usage, but in fact the phone was still in use.

Replies

Kudos0

Re: Blocked Hours and Time supervision does not function on Android

I am having the same issue with the same phone. I hope this will be fixed soon.

Kudos0

Re: Blocked Hours and Time supervision does not function on Android

H T Leung and Don,

Can you please send me your Norton Family account email address by private message via the forum by clicking Inbox at upper right hand corner?

Thanks

Katie

Thanks Katie
Kudos0

Re: Blocked Hours and Time supervision does not function on Android

Hi T Leung and Don,

The issue has been resolved for user with Android 5.1.1.  Please check out the link below for details.  Can you please double check to see if you have Android 5.0.X or 5.1.1?

https://community.norton.com/en/comment/6651981#comment-6651981

Thanks

Katie

Thanks Katie
Kudos0

Re: Blocked Hours and Time supervision does not function on Android

Although the phone is running Norton Family 3.4.2.50 it is still on Android 5.0 because the carrier has not yet released an update to Android 5.1. I hope Norton will continue to work on an update to fix this feature for Android 5.0.

Kudos0

Re: Blocked Hours and Time supervision does not function on Android

Hi Don,

I understand you have NF 3.4.2.50 and Android 5.0 currently and still see the issue as described above.

Can you please let me know the device Manufacturer and model is?

Do other NF features work? For example, if you log onto the device as the monitored child and try to access a forbidden website, do you get blocked?  

Can you please send me your Norton Family account email address by private message via the forum by clicking Inbox at upper right hand corner?

Thanks

Katie

Thanks Katie

This thread is closed from further comment. Please visit the forum to start a new thread.