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Kudos0

Blocked Message Contacts Still Texting

I have disabled several of my daughter's contacts via the message blocking feature. I also have the no new contacts allowed feature activated. She is still able to text these folks and she continues to get messages from new contacts (lots of spam). This is an integral part of this program and I need it to work properly. Help please!!

Replies

Kudos0

Re: Blocked Message Contacts Still Texting

Hi J_IIa,

Can you let us know the following, so we can check into the issue further?

1. What manufacturer of the Android tablet.

2. What version of Norton Family is running on the machine?  To find the version number,  please go to your Android device, click Menu ->   Settings ->   Applications ->   Manage applications ->   Norton Family.

3. What version of Android is running on the device?  To determine what version is running on your device, select Apps >   Settings >   About phone or About tablet.

4. Can you please send me a private message with the following information via the forum by clicking Inbox at upper right hand corner?

a. Your Norton Family account email address. 

b. Show me screen shots where show the numbers are blocked and text messages are still coming through from them.

Instructions to post screenshots can be found here

https://community.norton.com/forums/how-post-image-forums-0

Thanks

Katie

Thanks Katie
Kudos0

Re: Blocked Message Contacts Still Texting

To send you a private message do I select the usernamer Katie as the recipient? Just want to make sure I send to the right person.
Kudos0

Re: Blocked Message Contacts Still Texting

Hi J-IIa,

Yes.  I have also sent you a private message.  You can just reply me if that's more convenience for you.

Thanks

Katie

Thanks Katie

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