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Kudos0

Blocked page still coming up

Please see attached.

The site is explicitly in the block list (as is pictured in the attachment) and still (mostly) renders. Why?

File Attachment: 

Replies

Kudos0

Re: Blocked page still coming up

Hi Eliezer,

The page is partially blocked.  I'll check with the team on this and get back to you on this.

Thanks

Katie

Thanks Katie
Kudos0

Re: Blocked page still coming up

Katie, any updates?

Thanks,

Eliezer

Kudos0

Re: Blocked page still coming up

Hi EliezerB,

Thank for the inquiry.  Our engineering team has not been able to reproduce the issue.  Just want to make sure we understand each other correctly, from the screen shot you sent, it is partially blocked.  Did the page eventually get blocked fully after a little while (like a few more seconds)?

Thanks

Katie 

Thanks Katie
Kudos0

Re: Blocked page still coming up

No, it came up initially like that and did not change from that state.

Kudos0

Re: Blocked page still coming up

Thanks for the update.  Do you happen to use other website filter program for the device?

Katie

Thanks Katie
Kudos0

Re: Blocked page still coming up

Hi EliezerB,

Can you please check the following…

  • Is NF Chrome extension is enabled? If not enable NF extension, close and restart the browser once.

         Tools ->   Manage Add-ons in IE if IE is being used.

         Tools ->  Add-ons ->  Extensions in Firefox if Firefox is being used.

          Go to chrome://extensions then Extensions in Chrome if Chrome is being used.
 

  • From the client machine, check ‘View House Rules’ to see if the house rules are synched properly.  Does it display ‘jewishmusicstream.com’ as blocked web-site?

Thanks

Katie

Thanks Katie
Kudos0

Re: Blocked page still coming up

Katie, I'm using Chrome and, yes, the NF extension is being used. And the only other extension that's active is the Norton Safe Search extension.

Yes, ‘jewishmusicstream.com’ is shown as a blocked web-site.

Furthermore, the child can get to:

https://chrome.google.com/webstore/category/extensions?hl=en-US

which has content that I don't want them accessing. 

Again, there are only two websites whitelisted - and neither the Chrome Extension page nor the JewishMusicStream site are on that small list...

Please advise. This is a problem...

Eliezer

Kudos0

Re: Blocked page still coming up

Thanks for the update.  We will check further on this.

Thanks

Katie

Thanks Katie
Kudos0

Re: Blocked page still coming up

Hi

I've sent you a private message.  Please check it  via the forum by clicking Inbox at upper right hand corner.

Thanks

Katie

Thanks Katie

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