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Kudos0

"Blocked - Weekly time limit reached"... But No Weekly Limit Was Set

In the Norton Family parent website I received the following alert for my child's account:  " Blocked - Weekly time limit reached". However, I did not set a weekly time limit. I do not see a place in the Norton Family parent settings to set a weekly time limit. In addition, in a chat with Norton Family technical support, the representative acknowledged that there is no place to set a weekly time limit.

Not surprisingly, my child's computer is not blocked, which is correct since there is no weekly time limit.

Can I safely ignore this alert? Perhaps it's a 'placeholder' for a planned future feature of Norton Family?

Replies

Kudos0

Re: "Blocked - Weekly time limit reached"... But No Weekly Limit Was Set

In the Norton Family parent website I received the following alert for my child's account:  " Blocked - Weekly time limit reached". However, I did not set a weekly time limit. I do not see a place in the Norton Family parent settings to set a weekly time limit. In addition, in a chat with Norton Family technical support, the representative acknowledged that there is no place to set a weekly time limit.

Not surprisingly, my child's computer is not blocked, which is correct since there is no weekly time limit.

Can I safely ignore this alert? Perhaps it's a 'placeholder' for a planned future feature of Norton Family?

Kudos0

Re: "Blocked - Weekly time limit reached"... But No Weekly Limit Was Set

Hi Bulldoggy,

What version of Norton Family do you have on the machine?  To find the version, please click the Norton Family icon in the system tray and select “About Norton Family."  

Is it possible that you could post a screen shot of the Time Settings page for the child here?

Thanks,

Katie

Thanks Katie
Kudos0

Re: "Blocked - Weekly time limit reached"... But No Weekly Limit Was Set

Thanks again for your help. I am not at the computer where Norton Family is installed. Norton Family was installed on May 7, 2013. (Ten days prior to the day of this post.) We have received no update notifications since that time.

I have attached the settings page I see when I sign in to the parent's account. As you can see, there is no weekly time setting. I have also attached the block alert I see. Note that even though Norton Family says my child's computer is blocked, the computer is not, in fact, blocked. It should not be blocked, because I have not set a weekly maximum.

Kudos0

Re: "Blocked - Weekly time limit reached"... But No Weekly Limit Was Set

Regarding my above post: The version of Norton Family I have is 2.8.0.5

Kudos0

Re: "Blocked - Weekly time limit reached"... But No Weekly Limit Was Set

Thanks Bulldoggy.  I'll report this to the team for further investigation.

Thanks,

Katie

Thanks Katie

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