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Kudos0

Blue screen of death from full system scan

Hey everybody, I have been having a problem with my computer. I have norton internet security 2009 and i have a problem with my full system scan. During the scan, i get the blue screen and i must restart my computer. 

Anyone know how to fix this?

If any other information is needed, just let me know and i will try my best to get it.

Thanks in advance 

Replies

Kudos0

Re: Blue screen of death from full system scan

Hey everybody, I have been having a problem with my computer. I have norton internet security 2009 and i have a problem with my full system scan. During the scan, i get the blue screen and i must restart my computer. 

Anyone know how to fix this?

If any other information is needed, just let me know and i will try my best to get it.

Thanks in advance 

Kudos0

Re: Blue screen of death from full system scan

Hi Woodrow15,

Welcome to the forum. Can you give us more information such as OS version and SP level? Please also include 32 or 64 bit OS. Also what is the exact version of NIS 2009? You can find this from Help & Support->About.

Thanks

Allen

Message Edited by AllenM on 11-21-2009 12:12 AM
Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: Blue screen of death from full system scan

I have windows vista home premium 32 bit operating system

norton internet security is version 16.7.2.11

also, this happens with other security software like spyware doctor (pc tools), so i dont know what to do.

I really appreciate the quick reply:) 

Kudos1 Stats

Re: Blue screen of death from full system scan


woodrow15 wrote:

I have windows vista home premium 32 bit operating system

norton internet security is version 16.7.2.11

also, this happens with other security software like spyware doctor (pc tools), so i dont know what to do.

I really appreciate the quick reply:) 


Hi Woodrow15,

Thanks for the update. Do I understand correctly that you have spyware doctor also installed and running? If so, this may well be the source of the problem. It is never a good idea to have two different real time products installed at the same time. There are almost certain to be conflicts between them.

My recommendation is to remove spyware doctor and check for the problem again with NIS. You should also see if PC tools has a clean up utility to make sure it is completely gone.

You really have a choice of which utility you like better and you should go with that one but not have both installed.

Added note: if you have a current subscription with NIS you are entitled to a free upgrade to NIS 2010. The link to this is here. However before you upgrade NIS you really need to remove spyware doctor.

Please let me know how it goes.

Thanks

Allen

Message Edited by AllenM on 11-21-2009 11:10 AMMessage Edited by AllenM on 11-21-2009 11:11 AM
Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: Blue screen of death from full system scan

I uninstalled spyware doctor and now i have internet security 2010, but i still get the blue screen during a full system scan (it happens earlier during the scan now). I still get the memory dump and still have to restart. I have no clue whats wrong.
Kudos0

Re: Blue screen of death from full system scan


woodrow15 wrote:
I uninstalled spyware doctor and now i have internet security 2010, but i still get the blue screen during a full system scan (it happens earlier during the scan now). I still get the memory dump and still have to restart. I have no clue whats wrong.

Hi Woodrow15,

Thanks for the update. Please boot into SAFE mode and do another scan with NIS 2010. To boot into Safe Mode, please restart your computer and keep hitting F8 until the options menu appears. From there please select Safe Mode without Networking. Log into your computer when it finishes booting up. Note that the desktop will look different than normal but this is Ok as Safe mode uses limited drivers. It will return to normal when you do a normal reboot.

Please let us know if the same problem happens with the scan in Safe Mode.

Thanks

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: Blue screen of death from full system scan

I ran a full system scan in safemode and safemode with networking and had no problems with either. I only have this problem if i boot up normaly and run a full system scan.
Kudos1 Stats

Re: Blue screen of death from full system scan

Hi! Woodrow15,

Please excuse the interruption.  It may help AllenM if you could post as much information as you can about the Blue Screen's contents.  This will help determine the exact cause of your problem.

Kudos0

Re: Blue screen of death from full system scan

Hi Tech83,

Thanks, yes all information could prove useful.

You mentioned that the problem does NOT happen in Safe Mode. Did the scan report any problems otherwise? Did it find any threats, etc?

Ok, so we know that Safe mode scan works. Please tell me about all other software which runs at startup. In particular are there any other security, Anti Virus, spyware, malware related utilities on your system? I know you have removed Spyware Doctor but what about any others?

Since Safe mode works, this could indicate that something else which loads at startup is interfering with NIS during the scan. So the next thing I would like to try is a diagnostic startup. This is similar but different than safe mode.

To do this please click on the Start menu and then type msconfig in the search box. This will bring up the System Configuration window. From here please click the Services tab. At the bottom left of the screen click on Hide All Microsoft Services, make sure there is a check mark there. Then click on Disable All on the bottom right. Now go back through the list and re-check Norton Internet Security. All others should have no check mark on them.

Next please click on the Startup tab at the top. Again from this screen click Disable All on the bottom right.

Click Apply and OK. Windows will inform you that you need to reboot so please do so.

Let Windows boot up normally and please run the NIS scan again.

I'll look forward to results.

Thanks much

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: Blue screen of death from full system scan

I did exactly what you told me to, but it still gave me the blue screen. This time I wrote down what it said though so here it is.

*** Stop 0x0000007E (0xC0000005, 0x89CDB64B, 0x80730890, 0x8073058C)

*** SYMDS.SYS - Address 89CDB64B base at 89CCF000, Datestamp 4a89e90F

Collecting data for crash dump...

initializing disk for crash dump...

beginning dump of physical memory.

dumping physical memory to disk:100

Physical memory dump complete.

Then i had to restart my computer:(

btw, no, during the scan in safemode there were no security risks found and i do not have any other security software except for norton utilities.

Kudos0

Re: Blue screen of death from full system scan

also, is it ok to enable everything that i just disabled? because that didnt fix it im just wondering if i can change it back.

thanks;) 

Kudos0

Re: Blue screen of death from full system scan

Hi Woodrow15,

Can you please tell me exactly how much RAM you have? Please right click on the Computer on your desktop (or through Windows Explorer) and select Properties and it will give you this information.

Also please right click on Computer again, select Properties and then click on Device Manager from the next window. Please let us know if there are any exclamation points or other errors shown on your various hardware devices.

Yes, it is OK to re-enable everything you previously disabled.

Thanks

Allen

Message Edited by AllenM on 11-23-2009 08:25 PM
Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: Blue screen of death from full system scan

I have 3.00gb of RAM and there are no exclamation points or errors.
Kudos0

Re: Blue screen of death from full system scan


woodrow15 wrote:
I have 3.00gb of RAM and there are no exclamation points or errors.

Hi Woodrow15,

Thank you very much for the update. How much disk space do you have available on your system drive? Also, please run a memory diagnostic on your computer. More information can be found here.

I sincerely apologize that this is pretty iterative, but we have to go through a process of elimination to try and get to the bottom of this.

Thanks much

Allen

Message Edited by AllenM on 11-23-2009 08:44 PM
Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: Blue screen of death from full system scan

Hi AllenM:

Hope it's ok to chime in.

Yes, test the core RAM. If it passes...

You might want to try doing a Crash Dump Analysis to find the root cause of the problem. Not easy stuff.

Here is a link. There are many others.

Hope this helps.

      Plankton - MCSE, CSQE     - NIS 2009 • NIS 2010 -Windows XP • Vista • 7 • IE 8
Kudos0

Re: Blue screen of death from full system scan

Hi! All,

I have ran the error information and have sent AllenM a private message as to the findings.

Kudos0

Re: Blue screen of death from full system scan


woodrow15 wrote:
I have 3.00gb of RAM and there are no exclamation points or errors.

Woodrow, one of the possible explanations out of many is that there are artifacts from perviously installed software (debris that was not successfully removed when the product was uninstalled -- this is a common issue affecting lots of software).

The successful Safe Mode scan was one indication of this possibility.

I would like you to try another simple and fast test before we get too deeply immersed in the process of elimination.

Go to Control Panel and create a new user of any name you want with the same admin rights as your current user.

LOG OUT (do not switch) of your current user and LOG IN to this New User.  Be patient and allow all the loading and welcome stuff that happens with first log on to take place (no, you don't have to watch the entire welcome thing, just x it closed after a short while).

Now try to run a Full System Scan.

If you get another BSOD, this tells us that whatever is happening is happening at a more fundamental level than the user level.  It makes artifacts less likely (but not impossible).

If it runs successfully, this is good news in a way, because it provides two paths to a fix.  One is to similar move over to the new user; the other is that we know the problem is with something sitting in the old user structure, and that shouldn't be too hard to uncover and remove.

Message Edited by mijcar on 11-23-2009 10:07 PM
mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
Kudos0

Re: Blue screen of death from full system scan

Hi Plankton,

It is always OK to chime in. We are all after the same thing and that is to collectively solve the problem, in the end this is the only thing that truly counts.

I would encourage Woodrow to follow all these suggestions and together we will solve this issue.

Thanks so much

Allen

Message Edited by AllenM on 11-23-2009 09:44 PM
Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: Blue screen of death from full system scan

Hi! All,

By chance Woodrow15, do you have an ATI graphics card/chipset?

Kudos0

Re: Blue screen of death from full system scan

The memory test had no problems, i got the bsod in the new user, and i think i have a geforce graphics card. Thanks so much guys for joining the conversation, every idea you guys have is welcomed and greatly appreciated.
Kudos0

Re: Blue screen of death from full system scan


woodrow15 wrote:
The memory test had no problems, i got the bsod in the new user, and i think i have a geforce graphics card. Thanks so much guys for joining the conversation, every idea you guys have is welcomed and greatly appreciated.

Hi Woodrow,

Thank you for the update. Can you confirm how much disk space you have available on your system drive? (not HD size, but available space).

Also please bring up the Event Viewer. You can access this by going to start menu and type in the word event in the search box. When the Event Viewer comes up, please expand the selection on the left pane for Windows Logs. Then select System Events. Please look for anything here flagged as error or warning which is in the general time frame of your last BSOD. Please also do the same thing in the Security events.

There may or may not be anything here since a BSOD could have prevented the logging of events but it's worth a shot.

Thanks

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: Blue screen of death from full system scan


AllenM wrote:

woodrow15 wrote:
The memory test had no problems, i got the bsod in the new user, and i think i have a geforce graphics card. Thanks so much guys for joining the conversation, every idea you guys have is welcomed and greatly appreciated.

Hi Woodrow,

Thank you for the update. Can you confirm how much disk space you have available on your system drive? (not HD size, but available space).

Also please bring up the Event Viewer. You can access this by going to start menu and type in the word event in the search box. When the Event Viewer comes up, please expand the selection on the left pane for Windows Logs. Then select System Events. Please look for anything here flagged as error or warning which is in the general time frame of your last BSOD. Please also do the same thing in the Security events.

There may or may not be anything here since a BSOD could have prevented the logging of events but it's worth a shot.

Thanks

Allen


The Event Viewer is a good idea.  Good enough, in fact, that you should probably place a shortcut on your desktop directly to it.

The next BSOD you can write down the exact time, then check the Event Viewer for anything that happened right before it.

Also, if we can get them involved, there are Symantec technicians who can examine the "dump files" if any exist and analyze them.  That is beyond my own capabilities.

mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
Kudos3 Stats

Re: Blue screen of death from full system scan

Hi Woodrow:

A couple of questions.  Have you been to the website of the manufacturer of your machine to see if they have a list of updated drivers?  Also there is a handly utility by Nirsoft that may assist you in identifying a driver problem, should you desire to use it.  One of the other gurus found it very helpful in fixing a BSOD.

http://www.nirsoft.net/utils/blue_screen_view.html

Under certain circumstances profanity provides relief denied even to prayer.Mark Twain
Kudos0

Re: Blue screen of death from full system scan

i have about 40gb of hard drive space, and i cant see event viewer in the startup menu when i search for it.
Kudos0

Re: Blue screen of death from full system scan


woodrow15 wrote:
i have about 40gb of hard drive space, and i cant see event viewer in the startup menu when i search for it.

Hi Woodrow,

When you click on the Start menu, there should be a box at the bottom which says Start Search. Click inside that box and type event and hit <Return>. This will bring up the event viewer.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: Blue screen of death from full system scan

In Windows XP, depending on how your control panel displays:

start>control panel>performance and maintenance>administrative tools>event viewer

or 

start>control panel>administrative tools>event viewer

mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
Kudos0

Re: Blue screen of death from full system scan

Hi Mijcar,

Woodrow has Windows Vista Home Premium. The path should be: start>control panel>system and maintenance>view event logs.

I find it easier to type event in the search box.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: Blue screen of death from full system scan

I got this error around the time i got the bsod today 

in system 

The previous system shutdown at 3:22:16 PM on 24/11/2009 was unexpected.

 in security

Code integrity determined that the image hash of a file is not valid.  The file could be corrupt due to unauthorized modification or the invalid hash could indicate a potential disk device error.

File Name: \Device\HarddiskVolume2\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_17.1.0.19\Definitions\BASHDefs\20091104.001\BHDrvx86.sys

and also this in security

Code integrity determined that the image hash of a file is not valid. The file could be corrupt due to unauthorized modification or the invalid hash could indicate a potential disk device error.File Name: \Device\HarddiskVolume2\Windows\System32\drivers\SYMEVENT.SYS

These are errors i found in event viewer  

Kudos1 Stats

Re: Blue screen of death from full system scan

Hi Woodrow,

Thank you very much for the update. Can you please run chkdsk on your system drive, which should be the C drive?

To do this, please go to start menu and type in cmd in the search box. This will bring up a DOS type window. In that window please type chkdsk c: /r. You will be informed that you must schedule this check, please answer yes.

Then reboot your computer, chkdsk will then run on the C drive. Please watch the progress closely and let us know if errors are found and corrected.

Thanks

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos1 Stats

Re: Blue screen of death from full system scan


AllenM wrote:

Hi Woodrow,

Thank you very much for the update. Can you please run chkdsk on your system drive, which should be the C drive?

To do this, please go to start menu and type in cmd in the search box. This will bring up a DOS type window. In that window please type chkdsk c: /r. You will be informed that you must schedule this check, please answer yes.

Then reboot your computer, chkdsk will then run on the C drive. Please watch the progress closely and let us know if errors are found and corrected.

Thanks

Allen


Even if you can't read the errors when chkdsk runs because it reboots too fast, considering the nature of the last System Event report, I'd recommend you a) uninstall NIS using Add/Remove; b) run the Norton Removal Tool; c) look for and delete HarddiskVolume2\Windows\System32\drivers\SYMEVENT.SYS (just in case the NRT doesn't get it); d) consider downloading, installing and running the registry cleaner of ccleaner, available for free from ccleaner.com; and e) reinstalling NIS2010.

If symevent.sys is part of the scan package and if it is located over a bad sector, it can and probably will be misread -- could easily result in a BSOD.


Sometimes, however, chkdsk will not find a particular sector as damaged.  This could be because the sector is sporadically bad.  Some programs allow you to force a sector to be marked as bad; but there is another way around this.

Instead of removed symevent.sys, rename it something like "dummyspot"; then after the reinstall there will be a new symevent.sys forced to be in another physical location.

If you have to resort to something like this, keep in mind that you probably have a degrading harddrive.  If it's another warranty, you can have it checked and replaced; if it's too old to be under warranty, it is probably too old to keep anyway.  Harddrives are the cheapest thing to replace and improve a computer -- just something to consider.

mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
Kudos0

Re: Blue screen of death from full system scan

if i uninstall nis 2010 do i need the install discs to reinstall?

Also, i ordered windows 7, do you think it is safe to upgrade?

Thanks for all the help so far:) 

Kudos0

Re: Blue screen of death from full system scan


woodrow15 wrote:

if i uninstall nis 2010 do i need the install discs to reinstall?

Also, i ordered windows 7, do you think it is safe to upgrade?

Thanks for all the help so far:) 


Hi Woodrow,

You should probably hold off doing the Windows 7 upgrade until this is resolved. When you run the Norton removal tool it will remove ALL Symantec products so you should log onto your Norton Account and make note of all your product keys as you will need to reinstall ALL Symantec products.

The full NIS 2010 package can be found here.

Also, if you use Identity Safe you should back up this data so that it is easy to restore later when you reinstall NIS. Please see this link.

The procedure for the Norton Removal Tool is:

We need to run the Norton Removal Tool to ensure that all the entries related to NIS are completely removed from the system registry. Please NOTE that this removes ALL Symantec products so be sure to have your license keys ready as you will need to reinstall all your Symantec software products.

Please download the Norton Removal Tool from Symantec from this link.

Run the Norton Removal Tool and once it is completed, please reboot your computer. Once up please run the Removal Tool one more time and once again reboot.

Then please reinstall all your Symantec products and download all updates to them.

 Then see if the problem is still present.

Allen

Message Edited by AllenM on 11-24-2009 07:40 PMMessage Edited by AllenM on 11-24-2009 07:42 PM
Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: Blue screen of death from full system scan


woodrow15 wrote:

if i uninstall nis 2010 do i need the install discs to reinstall?

Also, i ordered windows 7, do you think it is safe to upgrade?

Thanks for all the help so far:) 


I'm going to disagree with Allen here.  If ever there was a time to remove an old OS and install a new one, now is it.

Uninstall NIS completely, use the NRT.

Install Win 7.  If possible use a new install instead of an overwrite, but even doing it as an update should fix a lot of problems.

Use Allen's link to download the replacement and install, after Win 7 is installed and has all its updates.

Come back and tell us how it works out.

Win 7 is so different that problems that NIS has in a Vista environment might be completely irrelevant in a Win 7 environment.  There is no reason to fix it it Vista, and then find in Win 7 that some vestige of the original problem comes bobbing to the surface.

mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
Kudos0

Re: Blue screen of death from full system scan

Hi Mijcar,

The reason I did not feel this way is because of the key phrase upgrade used in Woodrow's last response. Upgrading over the top of a problem already present would not be a good idea in my opinion.

However, if it were a clean install I would agree with you. The word upgrade is the key phrase which stuck in my mind.

Upgrade may resolve this but then again it may just compound the issue. But you are correct, there is always a chance that it will resolve it, then so might a repair install on the current OS.

I'm generally reluctant to upgrade an OS without a better understanding of why a problem is present. I guess that's down to differences in our approaches.

Thanks

Allen

Message Edited by AllenM on 11-24-2009 08:52 PMMessage Edited by AllenM on 11-24-2009 08:54 PM
Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos1 Stats

Re: Blue screen of death from full system scan

Before going to Win 7, I would recommend running the upgrade advisor.  That way, if there is a known incompatibility, it can be dealt with ahead of time.

http://www.microsoft.com/windows/downloads/details.aspx?FamilyID=1b544e90-7659-4bd9-9e51-2497c146af15

 It might even pinpoint this issue since the two O/S's are so similar.

Under certain circumstances profanity provides relief denied even to prayer.Mark Twain
Kudos0

Re: Blue screen of death from full system scan


delphinium wrote:

Before going to Win 7, I would recommend running the upgrade advisor.  That way, if there is a known incompatibility, it can be dealt with ahead of time.

http://www.microsoft.com/windows/downloads/details.aspx?FamilyID=1b544e90-7659-4bd9-9e51-2497c146af15

 It might even pinpoint this issue since the two O/S's are so similar.


Hi delphinium,

Totally agreed. Thank you for adding this.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos1 Stats

Re: Blue screen of death from full system scan

Hi! Woodrow15,

Who made your hard drive?  Giving the nature of your problem I strongly recommend finding out whether or not the drive is mechanically sound.  If it is not; then a new one maybe in order.

Kudos0

Re: Blue screen of death from full system scan

Please inform us of the results of the chkdsk scan.  You might be able to view some of the results in the Event Viewer.  Also, do you run a defrag utility on your hard drive? Can you tell me if you had a previous security software on your system prior to Norton and what it was, please?
Win10 x64; Proud graduate of GeeksToGo
Kudos0

Re: Blue screen of death from full system scan


dbrisendine wrote:
Please inform us of the results of the chkdsk scan.  You might be able to view some of the results in the Event Viewer.  Also, do you run a defrag utility on your hard drive? Can you tell me if you had a previous security software on your system prior to Norton and what it was, please?

Hi dbrisendine,

This was one of the first things which came up in the thread. Woodrow previously had Spyware Doctor from PC Tools and I had him subsequently remove this. This was referenced earlier in the thread here, though now that I look back I don't see confirmation that any sort of removal tool was run apart from uninstalling it.

Woodrow, were you able to locate and run a removal tool for Spyware Doctor from the PC Tools web site?

Allen

Message Edited by AllenM on 11-24-2009 11:19 PMMessage Edited by AllenM on 11-24-2009 11:21 PM
Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: Blue screen of death from full system scan

Since this is happening with any software that scans, I would think that this is a memory / hard drive error.  How is the page file holding up?

Win10 x64; Proud graduate of GeeksToGo
Kudos1 Stats

Re: Blue screen of death from full system scan

Hi

From a Google check I just did about the SYMDS.SYS being mentioned as having a problem, this could very well be a symptom of a new rootkit. I have also heard that the newer rootkits don't always show up in the older standard rootkit scans either. If the OP does in fact have a rootkit, he has already installed a newer Norton product over a possible rootkit. I would suggest to the OP that he should perhaps go to a site like Bleeping Computers and see if they can either rule in or out whether or not he has a rootkit present. If there is no rootkit present, then the OP can come back here and progress here with the analysis.

If he does indeed have a rootkit, I would think that he first needs to get that cleaned up since I have heard also that a reformat doesn't always clean up all rootkits. In my limited opinion, I would hold off updating to Win 7 until it is determined if this possible rootkit has in fact damaged any part of his computer.

I hope I haven't stepped on anyone's toes with this suggestion.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Blue screen of death from full system scan

i had no problems with the chkdisk, and i doubt spyware doctor was the problem because i installed it as an attempt to fix the BSOD.

The windows upgrade advisors only problem was i would need to reinstall itunes after the upgrade. 

Kudos1 Stats

Re: Blue screen of death from full system scan

I'm inclined to consider that it is also a failing hard drive, for the same reason.  Deep scans are not running, or not running reliably.  We can have a look at a SysProt or Gmer to rule out a malware issue, but my feeling is that both programs will cause a BSOD because of the nature of the scans.  If the user would wish to try one or the other, he can do so here:

http://www.gmer.net/


After it is downloaded to your desktop, right click on the icon, run as administrator.

Please run a SysProt log. You will need to disable Norton auto-protect while you run the scan.

Once it is downloaded to your desktop, right click on the SysProt icon, go to properties, and run as administrator. Choose log, check all the boxes except show hidden objects only and scan.

You will be able to post the log here using the "add attachments" link just below the orange post button.

http://sites.google.com/site/sysprotantirootkit/

The user might be wise to revisit Tech83's suggestion to go to the drive manufacturer's website and run the diagnostic tool that is likely to be provided.

Under certain circumstances profanity provides relief denied even to prayer.Mark Twain
Kudos1 Stats

Re: Blue screen of death from full system scan

Hi! Woodrow15,

Please provide the information on who made your hard drive so that the correct diagnostic tool can be provided for you.  Also I highly recommend checking your pc's temperature using SpeedFan which can be downloaded here.  It is the 4.40 version that has recently been released.  NIS will not interfere with the download and installation process unlike what is listed on the site.  Install the program as you would any other program.  It would also be helpful to check the data cable to the drive; a damaged cable can cause some computer's to blue screen or just lock up completely.  Also note that just because a drive passes a chkdsk /r run does not necessarily mean that the drive is good/bad.

Message Edited by Tech83 on 11-26-2009 10:38 PM
Kudos0

Re: Blue screen of death from full system scan

I have an acer hard drive.

I ran speed fan and got these temperatures

 GPU  0C

TEMP1  42C

TEMP2  -78C

TEMP3  -78C

CORE  24C 

Kudos0

Re: Blue screen of death from full system scan


woodrow15 wrote:

I have an acer hard drive.

I ran speed fan and got these temperatures

 GPU  0C

TEMP1  42C

TEMP2  -78C

TEMP3  -78C

CORE  24C 


Hi! Woodrow15,

Are temps 2 and 3 actually negatives?

Kudos0

Re: Blue screen of death from full system scan

i ran speedfan again and yes, those are the right temps
Kudos0

Re: Blue screen of death from full system scan

here is the log from sysprot
File Attachment: 
Kudos0

Re: Blue screen of death from full system scan

Hi! Woodrow15,

Please place the desktop shortcut to SpeedFan in your startup folder so that it starts with Windows.  This will allow continous monitoring of the system temps.  You have probably already been asked, but is your system a desktop or a laptop?

Kudos1 Stats

Re: Blue screen of death from full system scan

Please run a GMER log also and post it here for comparison to the SysProt log.  Thanks.
Please download GMER from http://www.gmer.net and run the program. Select "Scan" and then "Save" the log. Do nothing else with the GMER program as it can harm your system if used incorrectly. Then attach the log file as a text file to a post here. The Add Attachments link is below the orange Post button. It will be reviewed for possible malware and we will get back to you. Again, thanks for your help in this.
Win10 x64; Proud graduate of GeeksToGo

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