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Kudos0

Blue Screen during install on Vista SP2

I'm trying to install Norton 360 on a Vista SP2 machine. The installer downloads all the files to my hard drive and begins the installation process. It gets to a certain point every time I try installing it, and I get the MS "Blue Screen of Death".

MS Vista SP2 32 bit OS

AMD Athlon 64 X2 2.8 Ghz proc

4 Gig Ram

320 Gig hard drive

I tried updating the Bios, and completely uninstalled 360 in control panel, and tried again. Same Blue Screen.

Need help with this.

Replies

Kudos0

Re: Blue Screen during install on Vista SP2

I'm trying to install Norton 360 on a Vista SP2 machine. The installer downloads all the files to my hard drive and begins the installation process. It gets to a certain point every time I try installing it, and I get the MS "Blue Screen of Death".

MS Vista SP2 32 bit OS

AMD Athlon 64 X2 2.8 Ghz proc

4 Gig Ram

320 Gig hard drive

I tried updating the Bios, and completely uninstalled 360 in control panel, and tried again. Same Blue Screen.

Need help with this.

Kudos0

Re: Blue Screen during install on Vista SP2

Hi 71skylark,


Welcome to Norton Community!


Did you try using the Norton Removal tool?


If not, try that first. Download the Norton Removal Tool from the following link:

http://www.symantec.com/symnrt


Run the removal tool multiple times(2-3 times) and then try installing Norton 360. If you get BSOD again, note down the exact error. If you have any other Security programs, please uninstall it.


Yogesh

Kudos0

Re: Blue Screen during install on Vista SP2

Plus can you tell us what is/was your previus security product before Norton 360?

And (how) did you uninstall it?

Windows 10 Hungarian, Norton Internet Security v22.9.0.71

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