• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs

Not what you are looking for? Ask the experts!

This forum thread needs a solution.

Bootable Recovery Disk; Scan Failed

My laptop experienced the dreaded "Windows Boot Manager; Windows failed to start; Status: oxc000000f" error message.

I have tried the following, with no success:

  • Windows Recovery Media (flash drive and ISO disc)
    • repair
    • restore
    • system image
    • Install (custom & upgrade) 
  • Command Prompt
    • Bootrec /fixboot
    • Bootrec /fixmbr
    • Bootrec /scanos
    • Bootrec /rebuildbcd

Easy Recovery Essentials

app doesn't see Windows installed on my C drive; however, from a command prompt, I see and can fully navigate my C; drive including all directories and sub-folders.

Norton Premier 360

  • Bootable Recovery Disk; Scan Failed

I have been supporting Windows since ver. 3.0 and this, by far, is the most resistant problem I've ever had (more so than the "Wireless button not working" issue that has baffled Windows tech's since Vista came out" (the more complicated one that the easy posted fixes didn't resolve). That said, does anyone have the slightest clue as to what I could possibly try next (aside from reformatting my C drive and losing all of my installed applications and hundreds of Gb of data?

I had just purchased a 4 Tb drive and installed into my USB ext tower to use as a backup when this all happened. 

I would prefer a solution that leaves my primary Windows installation, apps and data intact.

A case of brew offered to the provider of a preferable solution.



Re: Bootable Recovery Disk; Scan Failed

Check you BIOS settings. See if you have the boot set for EUFI or Legacy, depending on what you had.

Things happen. Export/Backup your Norton Password Manager data.

Re: Bootable Recovery Disk; Scan Failed

Way too easy, dude. I never post problems with simple solutions like that. This will require some "next level" thinking. OK, here's a hint; I booted from a Hiren's CD that is 10 years old. I selected  an option that allowed me to boot to my OS and BAM!!! Windows 10 booted-up, no problem!

So, my C drive is not completely gone, since I was able to boot into my normal Windows environment, desktop and everything.  However, I don't know why the "bootrec" commands didn't fix the problem. I need to research exactly what that function in Hiren's CD does that bypasses the initial boot process and takes me into my "winload.exe" process. 

*This is an "advanced level" problem that will require a high-level solution. I'm looking to learn a thing or two from some knowledgeable / experienced people. Please give me something that will make me SMH.



Re: Bootable Recovery Disk; Scan Failed

Well, we do not know if you have tried something unless we ask.

We mainly deal with Norton product issues here. Although, there may be some serious geeks here, this sounds more like a problem to post to a Windows oriented forum.

But please keep us posted when you find the fix.


Have you checked that the Win 10 Recovery partition is intact and populated with the necessary boot information? Although, if you tried the Windows recovery options, one would think that would have checked/fixed that.

Things happen. Export/Backup your Norton Password Manager data.

Re: Bootable Recovery Disk; Scan Failed

I'm checking on the Windows forums also, but I am curious as to why 360 scan failed. Why would the scan not be able to run if my file structure is still intact?

Now that I've successfully run Windows (thru Hiren's CD), I'm gonna run a 360 scan from within Windows to see what happens. I will definitely keep you posted. If in fact, an infection is able to stop the scan and keep Windows from booting, and I can find it, now that I'm inside Windows, I'm sure you would want to know.

Stay tuned.


Re: Bootable Recovery Disk; Scan Failed

but I am curious as to why 360 scan failed

If you are referring to the Norton Bootable Recovery Tool I'm not sure why it would not run. Did you download the latest version? It is supposed to be running on Linux.

Whatever you have seems to be really nasty and deep seated. If the Windows forums cannot help, you might try one of the sites we recommend for free malware removal. They can also deal with unbootable Windows.


Things happen. Export/Backup your Norton Password Manager data.

Re: Bootable Recovery Disk; Scan Failed


The following links may help TROUBLESHOOT the said oxc000000f:

  • answers.microsoft.com/en-us/windows/forum/all/windows-boot-manager-oxc000000f-on-laptop-an-error/b2601f67-b170-e011-8dfc-68b599b31bf5
  • answers.microsoft.com/en-us/windows/forum/windows_other-update/stuck-at-boot-manager-screen-message/fc4a57db-a031-43d3-93e6-2389209b38f3
  • freepchelp.uk/threads/13205-Solved-Oxc000000f-Boot-Error#.WA3bffkrJdg
PUP Hunter PRO: Just TRYING to save the world (U) from cyber threats, A single blog post, at a time, and ONCE & FOR ALL. (A fan of Nadia_Kovacs)

This thread is closed from further comment. Please visit the forum to start a new thread.