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Bootable recovery USB unknown error
I have created a USB bootable recovery USB and have used it to scan a couple of computers. On one Windows 10 machine that I suspect is infected the program started but after agreeing to eula, right after starting to mount drive the program stopped, stating unknown error. Nothing else. After contacting Norton support the shuffled me off to a 3rd party vendor who said that the computer was too infected. I would need to pay them either $100 for one service or $250 for a full year. Anybody know what is going on?