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Kudos0

Bought Mac Software on PC; No Confirm Email; Can't Install on Mac

Hello. I was using my PC and bought Internet Security 5 for Mac. Obviously, I could not download it there at the prompt. I was expecting a confirm email with a link to download but it never arrived. Unfortunately, when I paid for the software, I used a different password than the one in my Norton account. Thus I am being prompted to enter the key for the new software in my Norton account so I can verify the purchase. I cannot do that because I have not received the confirm email with the key nor have I been able to install on my Macintosh because I do not have access to it in my Norton account. Could I ask a moderator to kindly assist?

Replies

Kudos0

Re: Bought Mac Software on PC; No Confirm Email; Can't Install on Mac

Did you try checking the Spam folder?  The confirmation email may have ended up there.

Kudos0

Re: Bought Mac Software on PC; No Confirm Email; Can't Install on Mac

It's not in my spam folder. I wish it was. Thanks anyway. Any moderators out there willing to help?

Kudos0

Re: Bought Mac Software on PC; No Confirm Email; Can't Install on Mac

I say contact Norton's helpdesk.

The orange "Chat Now" button is found on this page here:
http://www.symantec.com/norton/support/contact/contact.jsp?pvid=cs

They can get everything figured out for you.

--TD "The brain is useless. We must find another brain." --Dr. Henry Frankenstein (1932)

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