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Kudos0

Bought retail should I uninstall existing or enter code

Okay so I really cannot remember this. But 'hypothethically" lets say:

In 2014 I bought a retail disc that probably still said Norton Internet Security

In 2015 I think I bought it off Symantec which was called Norton Security

In 2016 I bought retail disc

So...in the past the engines would be upgraded/different amongst each version. Last I heard it was supposed to be automatic now? That what was available 'engine/features wise' on September 2015 is gonna be the exact same thing that I bought today January 27th 2016??

And if thats the case then I can just easily enter my Product Key and blam I'm done, no further installation; enter key and I'm set for 365 days. Or should I keep my practice in that every year that rolls around I should always uninstall previous version and install a new version? Thank you

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Accepted Solution
Kudos0

Re: Bought retail should I uninstall existing or enter code

If Norton is running fine all you need to do is wait until you only have a day or two remaining on your subscription, then enter the Product Key.  If you enter the Key early you will lose any remaining time on your subscription, but if you ask Customer Support nicely they may add your remaining time to your new licence.

No need to uninstall / reinstall unless you have a problem with your installation.

Cheers.

A little bit of knowledge is... well a little bit of knowledge.
Kudos1 Stats

Re: Bought retail should I uninstall existing or enter code

if you run Norton Security with Backup you'll need Norton Security with Backup key aka Norton Security Premium.....
specifically which Norton do you run and specifically which product did you buy...?

Kudos0

Re: Bought retail should I uninstall existing or enter code

I just have Norton Security. I believe I bought the one that was available for 5 devices...that is what is currently on my PC right now. I do have Norton Utilities but I don't have that one with Backup.  Meanwhile I pretty much buy the same product every year but at my local store they were all out of the 5 device discs so I bought the 10 device disc (hahaha).  But same thing though...Norton Security.  So I guess I should be good to go. And no I don't have any issues with my existing software so YAY. Thank you very much

Kudos0

Re: Bought retail should I uninstall existing or enter code

ltolman:  I just have Norton Security. I believe I bought the one that was available for 5 devices...that is what is currently on my PC right now. I do have Norton Utilities but I don't have that one with Backup.  Meanwhile I pretty much buy the same product every year but at my local store they were all out of the 5 device discs so I bought the 10 device disc (hahaha).  But same thing though...Norton Security.  So I guess I should be good to go. And no I don't have any issues with my existing software so YAY. Thank you very much

Um, someone will verify.....if you activate 5 device with 10 device key.   Next time you may not be able to activate 10 device with 5 device key.  

Kudos0

Re: Bought retail should I uninstall existing or enter code

Itolman

In 2016 I bought retail disc

Hypothetically possible but actually not since Norton no longer comes on physical media. Even buying a cardboard box in a store only gives you inside it a bit of cardboard with the Activation Code to use after downloading from Norton Servers ......

 I believe I bought the one that was available for 5 devices... 

Then you can use that key to activate the same version -- Norton Security Deluxe (5 device) AND/OR Norton Internet Security or Norton Antivirus keeping that software but not Norton 360 which requires the key code from the Norton Security Premium.

The Deluxe key will also activate NIS/NAV Mac

Are you confused yet? 

Hugh
Kudos0

Re: Bought retail should I uninstall existing or enter code

Hello

She bought the 10 device, so it sounds like she has the Premium. That key is good to go. The 10 device will install a backup part. However, you do not have to use the backup part and can disable it.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.16.4.15 Core Firmware 270 I E 11 Chrome

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