bought subscription few days ago, how to cancel and get money back

Posted: 27-Dec-2021 | 1:33PM · 3 Replies · Permalink

Hello,

few days ago i bought a subscription for Norton 360, I am running on Mac M1. I did not liked it all, too many issues. I want to cancel subscription and get money back, I tried several times to contact support, chat support do not answers me because on other side is a robot who do not understand that want to cancel service, tried to contact by phone, but Norton contact page never shows number where to call, I did not find option how contact via email.

Any help will be appreciated.

Thanks

Aleksei

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bjm_ Guru

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Accepted Solution

Re: bought subscription few days ago, how to cancel and get money back

Posted: 27-Dec-2021 | 1:45PM · Edited: 27-Dec-2021 | 2:35PM · Permalink

Norton Support is via Chat or Phone -
Please share your geo-location. Maybe, I can post Norton Support phone number, if you want?

~ regarding Chat Support
Please, try allowing all support pages content...allow all cookies, ads, scripts, frames, popups, trackers, etc.
Please, try with VPN off.
Please try Sign In to your Norton account before Contact Support.
Please, try as test, turn off all browser content blocker/s like ads blocker, scripts blockers, tracking prevention, etc.,.. either thru browser extensions or built-in browser features.

as test: Contact Norton Support - Chat
I click'd "Manage my account" -> "Something else" and type'd "Live Agent" until ChatBot Kate reply: "transferring you to a specialist for further assistance".