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Kudos1 Stats

Broken refund page

When on the page to request a refund for any Norton service, there is a broken "continue button" that prevents anyone from going forward with the refund submission. When clicked on, nothing happens. I took a look at the html for this page, and to my horror the "button" doesn't even have an <a> (link) tag to link the user to the next page! It's simply a <div> with an ID and some text in it!

I can't and don't believe this was an honest mistake on Norton's part, this is a deliberate fault designed to demotivate users in requesting a refund. One of countless faults I've encountered that seem to have been deliberately used to make the experience of requesting refunds and cancellations as obtuse as possible.

This is unethical, Norton. Fix your broken website. 

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Replies

Kudos0

Re: Broken refund page

fwiw ~ as test:

Continue button works for me....



Note: Cancellation & Refund Request page is only for products purchased from Norton eStore.

@Lara

fwiw ~ reproduced not working Continue button by blocking Norton pages content = 'support.norton.com'

Please allow all Norton pages content.
Please turn ad/content-blocker & VPN off.  
Please allow all Norton cookies/ads/scripts/frames/trackers/beacons/etc.
Please allow all Norton pages content that may be blocked by browser extension &or built-in browser protection. 
Please allow all Norton pages content in order to provide the best experience possible.
Please whitelist 'login.norton.com', 'my.norton.com', 'support.norton.com'