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Kudos0

Browser Opened in Incognito mode

Hi,

I received the following alert: "[Your son] may have activated private browsing or incognito mode in Chrome while accessing the Internet using Hudl. Norton Family cannot monitor your child’s web activity when using private browsing mode. You may want to disable private browsing on your child’s device or talk to your child about not using private browsing when accessing the Internet."

How do I disable private browsing on my kid's device, as per your suggestion?  The tablet runs Android.

Many thanks

Karl

Replies

Kudos0

Re: Browser Opened in Incognito mode

Hi Karl123456,

Norton Family program sends an alert to the parent when the program detects browser is in incognito mode on an android device.  As for how to disable private browsing on your android device, you should be able to find the information  on the internet by googling something like disable private browsing for Android.

Thanks

Katie

Thanks Katie
Kudos0

Re: Browser Opened in Incognito mode

Pardon me for jumping in, but this only applies to Chrome for Android, correct? Incognito mode on Chrome for PC has already been taken care of.......... right?

Thanks

Kudos0

Re: Browser Opened in Incognito mode

Hi Katie,

Thanks for your response.

I had Googled the internet before posting my response, and I have just spent more time searching.  I can find an app (Incognito Gone) to disable private browsing session on a PC, and an add-on specific to Firefox.  Other things that have been suggested include using a browser that does not have the facility for private browsing (but I can't find one as this feature now seems to be a key component), or using different parental control software such as NetAddict.  However, I have unfortunately not found anything to disable private browsing on Android, and specifically Chrome's Incognito.

Have you any further thoughts?  It seems the warning I received from Norton Family is suggesting something that is not actually feasible.

Kind Regards

Karl

Kudos0

Re: Browser Opened in Incognito mode

I'm getting a similar error message yesterday and today - "***** may have activated private browsing or incognito mode in com.android.browser while accessing the Internet using *****. Norton Family cannot monitor your child’s web activity when using private browsing mode. You may want to disable private browsing on your child’s device or talk to your child about not using private browsing when accessing the Internet.", but stepdaughter hasn't activated any type of incognito browsing and we couldn't even see how to do this within the standard android Google search that she uses.

Kudos0

Re: Browser Opened in Incognito mode

I'd like to include myself with amethystar's comments.  We have also received incognito alerts that I know are not related to actual incognito or private browsing use.  Do you have a fix for the problem or at least an explanation of the conditions that might cause it?  This is frustrating and makes it hard to have confidence in the reports.

Kudos0

Re: Browser Opened in Incognito mode

Hi amethystar and nostraightlines,

Can you please send your Norton Family account email address to me by private message via the forum by clicking Inbox located at upper right hand corner?

Thanks

Katie

Thanks Katie
Kudos0

Re: Browser Opened in Incognito mode

Hi

This message is also being sent to me with my daughter's account.  I can't find any way to turn off private browsing in Chrome on her Hudl.

Any help appreciated.

Kudos0

Re: Browser Opened in Incognito mode

Hi  Jen S,

Thanks for the post.  The team is checking into the Incognito mode issue.

Thanks

Katie

Thanks Katie
Kudos0

Re: Browser Opened in Incognito mode

Hi

I am having a similar issue on a laptop. Tried to disable Chrome incognito mode via registry settings ==> even that doesn't seem to work.The latest version of Norton family is installed on this laptop with Windows 7. 

When will a solution to the incognito mode be available?

Thanks

Ray

Kudos0

Re: Browser Opened in Incognito mode

Alright let us see if we can BUMP this up and get someone from Norton to respond...

My sons MotoX (Android) 4.4.4 - Chrome Browser is getting more and more reports of him using incognito mode. I can not see him doing it at all and it appears to happen when he is doing homework.

Norton Family SUPPORT - is this a bug?

Kudos1 Stats

Re: Browser Opened in Incognito mode

Hi 

Thanks for the post.  Please check out the link below for details.

https://community.norton.com/forums/norton-family-android-31124-has-been...

If you have any questions, please let us know.

Thanks

Katie

Thanks Katie
Kudos0

Re: Browser Opened in Incognito mode

Katie So as of yesterday a release has been made with incognito mede notifications turned off? Am I reading and under standing that correctly? Thanks.
Kudos1 Stats

Re: Browser Opened in Incognito mode

Hi rgrauphics,

You are correct.  The team will continue to work on the feature of monitoring incognito mode.

Thanks

Katie

Thanks Katie
Kudos0

Re: Browser Opened in Incognito mode

Katie - thanks for the reply. So is this a bug with the software? Do we know why we were getting these false reports?

Kudos0

Re: Browser Opened in Incognito mode

Does norton tell you if your sons using incognito and even more so what they're doing on incognito
Kudos0

Re: Browser Opened in Incognito mode

Hi Incognito troubles,

The team is checking into the incognito feature. Due to concerns about the reliability of the detections, Norton Family temporarily suspend parental alerts for incognito mode usage on Android devices, effective November 2014.  We expect to resume these alerts with improved accuracy in a future release of Norton Family.

Thanks

Katie

Thanks Katie
Kudos0

Re: Browser Opened in Incognito mode

When will the future release of norton family come out that I can see when my son goes on incognito mode
Kudos0

Re: Browser Opened in Incognito mode

Hi Incognito troubles,

Thanks for the inquiry.  We don't have a release date for the functionality yet.  As soon as the feature is available, we will announce it in the forum.

Thanks,

Katie

Thanks Katie
Kudos1 Stats

Re: Browser Opened in Incognito mode

This needs to ship ASAP or NF is fairly useless for Android users.

Kudos0

Re: Browser Opened in Incognito mode

Can we get a date re: when Incognito mode will be addressed?  

Because that will determine if I continue my subscription.   Too easy for a kid to use Incognito mode.

Or at least address notification of parents of Incognito mode consistently.

Kudos1 Stats

Re: Browser Opened in Incognito mode

Unfortunately any security that can't totally disable or send an alert when incognito is used and even better a report on what has been viewed is pretty useless to police the internet and keep children safe. In my household they know all the tricks to get round things. If you can fix this problem I'll be first inline to purchase! Please contact on progress/ success. Thank you Norton : )
Kudos0

Re: Browser Opened in Incognito mode

C'mon Norton, you guys might have found something... Please update us...

Kudos0

Re: Browser Opened in Incognito mode

Hi 777,

Thanks for the inquiry.  I'll check with the team and get back to you as soon as I get any updates.

Thanks

Katie

Thanks Katie
Kudos0

Re: Browser Opened in Incognito mode

And Chrome puts that "Open new tab in incognito mode" option right under the user's nose every time a tab is opened; it's not exactly a hidden option!...

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