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Kudos0

"Browser Plugin Disabled" email notifications

Hi,

I keep getting email notifications titled "Browser Plugin Disabled", saying "The Norton Family browser plug-in was turned off". Every day I receive several such emails.

How can that be resolved?

Device: Windows 7

Browser: Chrome

Replies

Accepted Solution
Kudos0

Re: "Browser Plugin Disabled" email notifications

Hi yanirim,

Please check the browser that your child uses to see if the add-ons for Norton Family is enabled.  You can find it at
 
Tools ->  Manage Add-ons in IE if IE is being used.
Tools -> Add-ons -> Extensions in Firefox if Firefox is being used.
Go to chrome://extensions then Extensions in Chrome if Chrome is being used.

When the Norton Family program detects the extension is disabled, the Norton Family program sends an alert to the parent.  

The Norton Family program still logs Web activities and also blocks websites when the Norton Family extension is disabled.  The disabled functions are

*Social networking

*Safe searching

*Video monitoring (for Premier users)

*HTTPS web monitoring

If you always get the message (If the add-ons for Norton Family is always disabled), please check with the child to see if he/she knows or notices anything.  Normally the plus-in won't get disabled by itself.  If it does for some reason, please let us know.

Thanks

Katie

Thanks Katie
Kudos0

Re: "Browser Plugin Disabled" email notifications

Hello, over the past week we have received several of the same emails.  I smell a rat and suspect our daughter is somehow disabling Norton to access restricted sites, etc.  Is there a setting in Chrome that we can adjust to prevent tampering with Norton?

Kudos0

Re: "Browser Plugin Disabled" email notifications

Hi Supersonic,

The Norton Family program still logs Web activities and also blocks websites when the Norton Family extension is disabled.  The disabled functions are

*Social networking

*Safe searching

*Video monitoring (for Premier users)

*HTTPS web monitoring

Thanks

Katie

Thanks Katie
Kudos0

Re: "Browser Plugin Disabled" email notifications

Hi Katie,

Thanks for your reply.

I found out that indeed the plugin was disabled in the Chrome installations on some of my kids' accounts.

After enabling the plugin the messages have stopped.

Thanks.

Kudos0

Re: "Browser Plugin Disabled" email notifications

Hi Yanirim,

Thanks for the update.  I'm glad to hear it's working now.

Thanks

Katie

Thanks Katie

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