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Kudos0

BUG: Norton app lock locks also folders with same application name

Hi,

the Norton App Lock seems have a bug so if I decide to lock SMS and I have a folder called with the same name of the app SMS also the folder will be locked from the code.

In my Italian phone I asked to lock "Messaggi" but I have also a folder called Messaggi and when I try to open this app Norton ask me for the password.

Replies

Kudos0

Re: BUG: Norton app lock locks also folders with same application name

I would suggest this is a feature of App Lock. If an app creates a data folder with the same name as the app, one would probably want the data folder locked as well as the app itself. 

Did you manually create your folder Messaggi with the same name as an app you want locked? Try changing the spelling of your folder to see if that helps.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: BUG: Norton app lock locks also folders with same application name

Sorry but this is a bug for me and I have immediately removed the app because:

  • In the folder I have other app protected so all time I need open messenger app in the folder I need put the code two time
  • the icon showed by Norton App Lock is not a folder icon but the Messaggi app icon this seems to be a bug

In many app of lock I tested Norton is the only with this issue. I love the finger print unlock but I need to see this bug resolved before.

Let me know if this issue will be solved in an update so I can back to this app. Thank you!

Kudos0

Re: BUG: Norton app lock locks also folders with same application name

Another question if I may. Did you manually create this folder structure, or was it created automatically when the app(s) were installed?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: BUG: Norton app lock locks also folders with same application name

Another question if I may. Did you manually create this folder structure

Yes, folder name has been created by me before install the app. I have issue also in the Google folder (system folder) because I locked the Google app.

It's an issue that folder are locked as in the app you can specify only to lock app so if I want not have code in the folder I need not have code on the app or rename the folder, this works but the bug and issue still be present: i cannot have folder with the same name of the app because Norton app lock locks also the folder so ask two time for the unlock code: once for the folder and once for the app.

Can this bug be reported to developers? Hope an update of the Norton Lock app will be available, seems the beta is the same version and the app is not updated since 2017.

Seems this forum is the only place where I can report the issue.

Thanks for your help.

Kudos0

Re: BUG: Norton app lock locks also folders with same application name

I'll bring this up to the team. 

Is there a specific reason you create a folder before installing an app? Just curious, because your's is the first instance I have heard on this on an Android device. What advantage is there to doing this? I know on PC's it can be for control of storage on individual hard drives. 

One other question. Is the device rooted?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: BUG: Norton app lock locks also folders with same application name

I have a folder called Messages, inside that folder there are all Messages applications: whatsup, Telegram, and other messaging app. With a folder I can find all app easily and I take only one space in the Home screen.

Same for example for Google apps. I have a Google folder (i think there are in every Android phone) is created by Default, inside there are Google Apps. If I lock an app called Google so with the same name folder the folder is also locked so all time I need enter on the Google app I need insert code or finger print two times.

Same for messages. I am not happy to be forced on change the folder name to be different and not same to any app locked by the app. This sound be a beautiful bug to me.

Thanks for you help, I hope this can be solved by the team.

Kudos0

Re: BUG: Norton app lock locks also folders with same application name

I have already heard from my contacts and they will send this on to the team.

Same for example for Google apps. I have a Google folder (i think there are in every Android phone) is created by Default, inside there are Google Apps. If I lock an app called Google so with the same name folder the folder is also locked so all time I need enter on the Google app I need insert code or finger print two times.

Have you tested this? I just tried locking my Google + that is in the Google group. I only had to enter the PIN once to start the app.

Can you provide the device you are seeing this on, along with the Android version?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: BUG: Norton app lock locks also folders with same application name

Google Plus is not Google (name is different), the locked app should have the identical name of the folder so if you want test you should lock an app with the exact folder name or you need rename the folder to have the same exact app name.

Sure i tested it, i discover this issue immediately, i am with Samsung Galaxy S7 Edge Android 7.0

Hope it helps, thanks for the help!

Kudos0

Re: BUG: Norton app lock locks also folders with same application name

From your previous post, it seems you are seeing the same in the Google folder.

Same for example for Google apps. I have a Google folder (i think there are in every Android phone) is created by Default, inside there are Google Apps. If I lock an app called Google so with the same name folder the folder is also locked so all time I need enter on the Google app I need insert code or finger print two times.

What app in the Google folder did you test that required the double login? I'm just trying to duplicate your issue while Norton is looking into it. 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: BUG: Norton app lock locks also folders with same application name

The app called Google inside the Google folder. Same folder and app name, lock with Norton.

How is called the Android icon for read SMS? My phone is Italian and i can read SMS from "Messaggi".

Well i asked to Norton App Lock to require a code when i open "Messaggi" , I have a folder called also "Messaggi" and when i open this folder Norton App Lock think I am opening Messaggi app so ask for the code.

In the Messaggi folder I have whatsupp, telegram and other messaging apps.

Kudos0

Re: BUG: Norton app lock locks also folders with same application name

Sorry. I see the Google app now. I have two phones and somehow it was not showing on one of them.

In my case I only get the one PIN request as I tap the folder. It then allows access to the app. But I can still see a problem if there are other apps in there you want to protect.

Anyway, Norton is looking into it.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: BUG: Norton app lock locks also folders with same application name

Thanks for your help, I will wait :)

Kudos0

Re: BUG: Norton app lock locks also folders with same application name

I have heard from my contacts, and it is good that you said   "I will wait :)".  Sort of just kidding. They know about this issue and say it will be fixed in the next build of AppLock. But no timeline for a release yet.

I'll let you know if I hear anything.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: BUG: Norton app lock locks also folders with same application name

Thank you so much for your reply also at this time. Thanks also for your time and precious forum help :)

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