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Kudos0

Bug in Web supervision

I want to use the product Norton Family.
But this product has a bug that pushes me to buy a product.

Android 8.0.0
Galaxy s7, galaxy tab s2
Chrome Browser 73.0.3683.90
Norton family
Web Supervision Turned On

Bug description:
Go to the google chrome browser
Open a blank page.
Go to google.com
We write search query, for example, "shoes"
After which there is such a bug. First google gives the result for the query "shoes", and then after 1 second, google.com clears my query and you need to write the query "shoes" a second time to do the search.
When you re-search in google.com, the bug is not observed, only when you first search in a new tab.
With Web Supervision Turned Off, there is no bug.
The same bug is missing in "Browser Samsung".

This bug works only for search on russian language.

Replies

Kudos0

Re: Bug in Web supervision

Hi @kudyelina,

     Thank you for sharing your observation. Can you let us know if you see this issue only the first time you search in Chrome browser or do you see in subsequent occasions too? Also does this issue occur only for the word "shoes" and what is the device locale?

Thanks and regards,
Padmanabhan
Norton Family team

Kudos0

Re: Bug in Web supervision

Hello!

I'm glad you answered!

This problem appears only on the first search in a new browser tab.

It feels like the page is loading twice. The first time by a search query, and then the page immediately reloads again and I see the start page of the search, with an empty query.

This problem is present with any search words that I search using russian language. With english language, there are no problems.

Kudos0

Re: Bug in Web supervision

Hello!

I'm glad you answered!

This problem appears only on the first search in a new browser tab.

It feels like the page is loading twice. The first time by a search query, and then the page immediately reloads again and I see the start page of the search, with an empty query.

This problem is present with any search words that I search using russian language. With english language, there are no problems.