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Kudos0

Bug:Norton Identity Protection Extension v 2014.6.4.11 for Chrome and Outlook email

I updated from (Chrome) Norton Identify Protection V 2014.6.2.3 to V 2014.6.4.11 and now I get a blank screen for my Outlook Email inbox. 

I am use Chrome version 32.0.1700.76m for both extensions.   

Extension V 2014.6.4.11 does NOT work with the Chrome browser and Outlook.com email site.  If I disable the extension the site works and in a machine with version 2014.6.2.3 the site still works. 

Replies

Kudos0

Re: Bug:Norton Identity Protection Extension v 2014.6.4.11 for Chrome and Outlook email

I updated from (Chrome) Norton Identify Protection V 2014.6.2.3 to V 2014.6.4.11 and now I get a blank screen for my Outlook Email inbox. 

I am use Chrome version 32.0.1700.76m for both extensions.   

Extension V 2014.6.4.11 does NOT work with the Chrome browser and Outlook.com email site.  If I disable the extension the site works and in a machine with version 2014.6.2.3 the site still works. 

Kudos0

Re: Bug:Norton Identity Protection Extension v 2014.6.4.11 for Chrome and Outlook email

Windows 10 Home X 64
Kudos1 Stats

Re: Bug:Norton Identity Protection Extension v 2014.6.4.11 for Chrome and Outlook email

THIS IS NOT A SOLUTION  FOR THIS BUG!!

1. I have the Norton Toolbar and the extension working for gmail, yahoo mail, and all Web search function  except Outlook email..

2. I have updated to Chrome 32.0.1700.76m, Extension 2014.6.4.11, rerun liveupdate several times, and rebooted my machine a dozen time over the past week.

3. I am NIS V 21.1.0.18.

4. I am using Windows XP.

5. The Outlook emai was working with Chrome version 32.0.1700.76m with extension 2014.6.2.3.

6. I checked an  un-updated machine with Chrome version 32.0.1700.76m with extension 2014.6.2.3 and outlook worked.  -- Then I ran liveupdate and extension changed to 2014.6.4.11 and now outlook email does not work.

7. I have 6 XP machine with the same problem with outlook email and extension 2014.6.4.11 (all the same configuration).

8. I copied extension 2014.6.2.3. into an outlook email "bad" machine to replace the 2014.6.4.11 and outlook email worked.

CONCLUSION:

The new extension version 2014.6.4.11 is NOT comparable to outlook email but the previous version works.

BTW:  The Norton toolbar works in both extension version on all my machines  -- Not the same problem as your link describes..

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