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Kudos0

Can access allowed site, but still have a problem

I have allowed a site (roblox.com).  Norton will allow my child to get to the website, but never into it. The site now continually processes with the "thinking" icon, but will never progress pass that.  This was not an issue before we had Norton.  Please advise what we need to do to correct this.

Replies

Kudos0

Re: Can access allowed site, but still have a problem

Hi zippyhat,

Can you please send me the following by private message via the forum by clicking Inbox at upper right hand corner?

1. Your Norton Family account email address

2. A screen shot of the "thinking" page

Instructions to post screenshots can be found here

https://community.norton.com/forums/how-post-image-forums-0

Thanks

Katie

Thanks Katie
Kudos0

Re: Can access allowed site, but still have a problem

Thanks Katie

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