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Kudos1 Stats

Can I delete Norton's nspeng files?

Posted: 20-Dec-2022 | 2:24PM · 5 Replies ·

I have Windows 11 with all the current updates and Norton 360.  I have had various other Norton products on this computer in the past.

I'm trying to make space on my C: drive and find under C:/Program Data/Norton/ (long name ) / NGC-22.s1.11.46 /nspeng two 4.6 Gigabyte files.

I need to know whether these are actively used by Norton 360 and if so, can I reduce their size, and if not, can I delete them, and in either case how should i do that?

I not using ( or certainly not intending to use ) Norton to do my backups.  Are these backup files? What could possibly take 9.2 Gigabytes of space?

Thank you.

Labels: Backup, Install/Setup, Windows 11

Replies

Kudos0

Re: Can I delete Norton's nspeng files?

Posted: 20-Dec-2022 | 2:32PM · Permalink

The full paths are

C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NGC_22.21.11.46\nspeng\-352555094346767654538050166518711521\hlinks\nspeng_cache.db.data

and

C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NGC_22.21.11.46\nspeng\-352555094346767654538050166518711521\nspeng_cache.db

They were both created in october and last accessed today, their file properties say, so I guess they are active.

I have Norton 360, a current version, I can't post which version since ( why? )  it does not have an "about" or version number under the HELP menu tab.

Kudos1 Stats

Re: Can I delete Norton's nspeng files?

Posted: 20-Dec-2022 | 2:46PM · Edited: 20-Dec-2022 | 3:28PM · Permalink

captain-wade-in-SLO:
What could possibly take 9.2 Gigabytes of space?

Maybe, corrupted Norton install/update. 

If I wanted to clean up my Norton install.  I'd clean install my Norton install. 

Norton Removal Tool -> Advanced Options -> Remove Only 
https://support.norton.com/sp/en/us/home/current/solutions/v60392881

> after machine Restart

You may check for remnants
https://community.norton.com/en/comment/8363501#comment-8363501

You may check Task Scheduler for Norton 360 & Remediation tasks

Note: Norton browser extensions are separate installs. 

Kudos0

Re: Can I delete Norton's nspeng files?

Posted: 20-Dec-2022 | 2:58PM · Edited: 20-Dec-2022 | 3:16PM · Permalink

captain-wade-in-SLO:

I have Norton 360, a current version, I can't post which version since ( why? )  it does not have an "about" or version number under the HELP menu tab.

Please switch to Norton 360 -> Classic View -> Help -> Help Center -> About 

Kudos0

Re: Can I delete Norton's nspeng files?

Posted: 20-Dec-2022 | 3:15PM · Edited: 20-Dec-2022 | 3:21PM · Permalink

Please switch to Norton 360 -> Classic View
From Norton tray icon -> click Open Norton 360

Open My Norton for My Norton view 
Open Norton 360 for Classic view


Note:
Settings from tray icon opens My Norton Settings.
Settings from Classic view opens Norton 360 Settings. 

Switch between the My Norton window and classic view

The latest version of your Norton product opens the My Norton window up on launch. The My Norton window acts as a dashboard where you can view and manage your device security features and other entitlements. However, you can configure Norton to launch the Classic view when you start your Norton product. For more information, read My Norton product looks different.

If your subscription includes Norton Secure VPN but you cannot access the feature, your Norton product is in the Classic view. Access to certain features is available only through the My Norton window. In such cases, you may have to switch between the My Norton window and the Classic view.

Switch to the Classic view is not available on Norton 360 for Gamers.

Switch between My Norton and Classic windows

  1. Start Norton.

    If you see the Norton classic window, click My Norton.

  2. In the My Norton window, click the settings icon.

  3. Under Launch View, do one of the following:

    • To view My Norton window during launch, select My Norton.

    • To view classic window during launch, select Classic.

Switch between My Norton and Classic windows from the Windows notification area

  • In the notification area on the taskbar, right-click the Norton icon, and do one of the following:

    • To view My Norton window during launch, select Open My Norton.

    • To view the Classic window during launch, select Open Norton 360.

https://support.norton.com/sp/en/us/home/current/solutions/v135516915#:~: 

Kudos1 Stats

Re: Can I delete Norton's nspeng files?

Posted: 20-Dec-2022 | 3:27PM · Permalink

captain-wade-in-SLO:

The full paths are

C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NGC_22.21.11.46\nspeng\-352555094346767654538050166518711521\hlinks\nspeng_cache.db.data

and

C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NGC_22.21.11.46\nspeng\-352555094346767654538050166518711521\nspeng_cache.db

They were both created in october and last accessed today, their file properties say, so I guess they are active.

FWIW ~ 

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