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Kudos0

can i stop the remove and reinstall tool automatically opening?

Hi all, I am looking to stop the 'remove and reinstall tool' from opening every time I switch on or restart my laptop. It is running on windows 10 and my Norton is up to date, I know its a little thing but it is really annoying me. Any help would be much appreciated.

Replies

Kudos1 Stats

Re: can i stop the remove and reinstall tool automatically opening?

Hello Jason M Gadsby

Can you do a Search for the Norton Remove and Reinstall Tool? If you find it, then you can just delete it. It shouldn't be doing  that. Look in Task Manager and if it's running there, then check it's path and end the running of it. After writing down the path, find it and delete it.

 I think that should get rid of it. If you need to run it again, you can always download it again.

Thanks.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NS with BackUp 22.10.1.10 I E 11
Kudos0

Re: can i stop the remove and reinstall tool automatically opening?

Maybe if you contact Customer Support they may be able to assist with this.

http://www.norton.com/chat

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: can i stop the remove and reinstall tool automatically opening?

Are you logging into Windows with an Admin account?

Did you initiate the running of the removal and reinstall tool? Did you allow it to finish?

Things happen. Export/Backup your Identity Safe data.
Kudos1 Stats

Re: can i stop the remove and reinstall tool automatically opening?

Hi Jason M Gadsby,

Please see the following info I posted when I encountered a similar problem - although my situation occurred on Win 7, I would imagine the NRnR is run the same way on Win 10 in Task Scheduler.

https://community.norton.com/en/comment/6951451#comment-6951451

Kudos0

Re: can i stop the remove and reinstall tool automatically opening?

This fixed the problem for me. Thanks.