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Kudos0

Can my norton 360 premium be replaced by another one or money refunded?

My Laptop operates in windows 7 professional, 1.00 GB RAM.On few days ago,i subscribed to the "Norton 360 premium security software,and i was charged $25.99.but during the installation process,the "THIS PRODUCT IS NOT COMPATIBLE WITH THIS COMPUTER'S CURRENT OPERATING SYSTEM' error message was displayed.from this,nothing i can do.Can Norton 360 premium security software experts replace it with another the same capacity Norton security software or if impossible refund back my money?

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Kudos0

Re: Can my norton 360 premium be replaced by another one or money refunded?

You need to update your Windows to Service Pack 1 for your system to be compatible with Norton products. If you do not wish to do this upgrade, then you can contact Norton Support to request a refund within 60 days of purchase.    www.norton.com/contactcs

Things happen. Export/Backup your Norton Password Manager data.
Kudos1 Stats

Re: Can my norton 360 premium be replaced by another one or money refunded?

You also should add more RAM to your computer.  It must be extremely slow.  In other words, you can barely taxi to the runway, but you will never be able to take off.  If you have a 32 bit computer, you need 4GB of RAM. Any additional RAM in a 32 bit PC is wasted and can't be used.  If your computer is 64 bits, you need at least 8GB of RAM.