Despite Norton Security Suite, my computer is infected with Offers4U malware. How can I get rid of Offers4U?
It looks like you have picked up a PUP, a Possibly Unwanted Program. While they are annoying, they do not cause damage to your system. Some people actually want the 'Features' offered by these programs. They are usually downloaded alongside a legitimate download when you do not uncheck the option for the additional download.
Norton products concentrate on malware that can damage your system, that is why some PUPs are not detected.
If a full system scan from Norton Security did not remove it, I would suggest a second opinion scan using the FREE version of Malwarebytes. You can find it here http://www.malwarebytes.org/products/malwarebytes_free/
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This can produce ads and it can also hijack your browser. I would suggest that you do nothing else except a full scan with your Norton product. If that doesn't clean it up, I would suggest that you go to one of the free malware removal sites and stay with them until your computer is clean. Do not try to clean the malware by yourself by running other programs.
(Thanks to Delph for providing the list of sites)
Please see this link for an up to date description of these sites plus the addition of a newly listed site formed by one of our successful malware remover users. The new site is listed first in this link.https://community.norton.com/en/forums/malware-removal-forum-recommendations
Please come back and let us know how you make out. Thanks.
If you are a Comcast customer uninstall Fast Connect. This removed it from my computer.
Thanks for the suggestion. I am a Comcast customer but don't have Fast Connect installed on this computer.
The best way to get rid of that malware is to go to one of the free removal sites I recommended. They will also check to see if you have any other malware on your computer. They will help you to clean up your computer on a 1 to 1 basis without accessing your computer.
Sadly, this is not the same as the 2013 variant of this malware, it shows no entry in the Installed Programs screen, so there is nothing to remove. Otherwise, it is very similar. It appears to hijack any browser request and append its own Adware code. All browser pages open OK, but they continue to download tons of ads that it will then show you in banners at the top and bottom of the browser window. It also changes words to hypertext, and if you fly over or click on any of them, you will be treated to a full ad. Eventually you will be re-directed to a page where they tell you your machine needs to be scanned, and to click or call the number on the screen. The last fun effect is to start playing audio ads in the background. I just spent a week with MalwareBytes support, trying one or two things per day, and their latest email stated that they have yet to see this variant. Norton does not see it, MalwareBytes does not see it, AdwCleaner does not see it, HitmanPro does not see it, Zoek/Smeenk does not see it. So until someone just as smart or smarter than the A-hole that wrote this garbage steps up to fight it, our only option appears to scratch install our PCs.
Sounds like time for the Malware removal experts. They do stay up to date with the latest variants.
I would suggest you sign up at one of the free Malware Removal sites below. Do not try to do anything on your own as it could make things harder for the Malware Removal expert at that site to help you. Choose one and stay there until your system is clean.http://www.bleepingcomputer.com/http://www.geekstogo.com/forum/http://www.cybertechhelp.com/forums/http://forums.whatthetech.com/
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