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Kudos0

Can not block youtube site

Hi,

youtube is not blocked ....

1) I have disabbled all categories - see pic

2) I enabled acces to sepcific sites  - see pic above

3) plugins are enabled (also in private mode) - you can see icons on left side of address bar on browser

youtube is not being blocked

Desktop runs with:

Win 10 Pro 1607.Browser is Chrome 

 53.0.2785.116 

Please respond 

Thanks

Replies

Kudos0

Re: Can not block youtube site

Hi HK8,

Besides youtube.com is not blocked, how about other websites?   Can you please try to visit cnn.com and see if you are able to access it?

Thanks

Katie

Thanks Katie
Kudos0

Re: Can not block youtube site

Hi

Access to cnn.com is blocked by family.

The problem is with youtube.

Thanks

Kudos0

Re: Can not block youtube site

Hi HK8,

Thanks for the update.  Our team is checking into the issue.  While they are working on this, can you please answer the following to see if it helps to resolve or help to narrow down the issue?

1. Can you please use Firefox and IE instead of Browser Chrome you mentioned to see if it works for youtube.com?

2. Just want to make sure the NF add-on is enable, please check the browser that your child uses to see if the add-ons for Norton Family is enabled.  You can find it at
 
Tools ->  Manage Add-ons in IE if IE is being used.

Tools -> Add-ons -> Extensions in Firefox if Firefox is being used.

Go to chrome://extensions then Extensions in Chrome if Chrome is being used.

Thanks

Katie

Thanks Katie
Kudos0

Re: Can not block youtube site

Hi,

I have switched to firefox (just installed the latest version).

At first it did blocked the youtube but i keep having e-mails :

Browser Plugin Disabled

Hi {REMOVED},

The Norton Family browser plug-in was turned off on:

  • {COMPUTE_NAME_REMOVE} - Mozilla Firefox

This plug-in will be turned back on automatically when you restart your browser. The following features require the plug-in:

....................

I am not sure i have reached a safe ground , am i?

Anyway I thought Chrome is a supported browser. How can i know in the future that NF plugin firefox is stop to performed so i will not reach the same situation as i reach now with NF Plugin on Chrome ?

Thanks

Hanan

Kudos0

Re: Can not block youtube site

Hi Hanan,

Please check the information below.  If they don't help to solve the Chrome issue, I'd like to have a remote session with you to check further on this.

Chrome is supported.  The reason I asked you to try Firefox is trying to narrow down this issue you are seeing is specific to Chrome or to all browsers.

Can you please check if the add-ons for Firefox and Chrome are enabled and let me know?  You will receive the alert as you mentioned if the add-ons are disabled.
 

For Firefox: Tools -> Add-ons -> Extensions in Firefox if Firefox is being used.

For Chrome: Go to chrome://extensions then Extensions in Chrome if Chrome is being used.

Thanks

Katie

Thanks Katie
Kudos0

Re: Can not block youtube site

Did this issue ever get resolved?  I have the same issue.  Youtube is not blocked on chrome browser but it is on IE.  My kids need to use chrome for school.  And yes the norton family add on  is enabled in chrome.

Kudos0

Re: Can not block youtube site

Hi rkim,

Do any other forbidden websites get blocked when using chrome other than youtube.com?

Thanks

Katie

Thanks Katie

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