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Kudos0

Can not check my settings without putting in a password

Have had a few concerns about my Norton Internet Security recently so tried to check what my settings were and a password was requested.  I can not remember setting a password and have not had a password set previously.  In addition to this a medium risk unauthorised access is logged whenever I switch my computer on and although tan icon on the bottom righthandside has started pooping up saying that Norton is running a full scan this is not logged in my history.

Should I be worried or am I just paranoid?

Replies

Kudos0

Re: Can not check my settings without putting in a password

Can you check Help-Support / About and give the Version ID of your installation -- it's in the format nn.nn.nn.nnn 

Any more background on your computer setup might help -- version of Windows including Service Packs and whether 32 bit or 64 bit for example.

Hugh
Kudos0

Re: Can not check my settings without putting in a password

Hi Hugh thanks for getting back to me

Running windows 7 Home Premium and 64 bit.

I'm not clued up on technical stuff so let me know if there's any more info that will help.

Thanks

Kudos0

Re: Can not check my settings without putting in a password

And the version of Norton is .....

<< Can you check Help-Support / About and give the Version ID of your installation -- it's in the format nn.nn.nn.nnn  >>

Hugh
Kudos0

Re: Can not check my settings without putting in a password

Hi Hugh

Sorry a bit in the dark about all this stuff, the Version is 16.8.0.41

Is it the 'End Point ID' you need as well?

Thanks

Jon

Kudos0

Re: Can not check my settings without putting in a password

I don't know aabout EndPoint IDs but If that is the version ID then it's 2 generations behind since 2011 is 18.n.n.n

I'm not even sure if 2009 is Windows 7 compatible

Hang on for some advice on this and shortcut to catching up.

Hugh
Kudos1 Stats

Re: Can not check my settings without putting in a password

Hi Jon,

Hugh is correct, technically NIS 2009 which is what you have is not compatible with Windows 7. It is shown as being up to Windows Vista only.

More importantly, it is two years out of date and you really should upgrade to NIS 2011 anyway, which is free with a current subscription.

Please proceed as follows to upgrade to NIS 2011.

If you use Identity Safe you should back up this data first. Please see this link for details on how to do this.


Before you use the removal tool, please download the full version of NIS 2011 from here. Please note that this is the English version so please let me know if you need a different language and I will provide the appropriate link.

Once you have downloaded NIS, you can proceed with use of the removal tool as indicated below.

Please NOTE that this removes ALL Symantec products so be sure to have your license keys ready as you will need to reinstall all your Symantec software products. You can get your Norton product key from your Norton Account.

Once done please download the Norton Removal Tool from Symantec from this link.


For your protection, disconnect from the Internet before continuing.

Do a conventional uninstall of NIS via the Control Panel and then restart your computer.


Run the Norton Removal Tool and once it is completed, please reboot your computer. Once up please run the Removal Tool one more time and once again reboot.

Then please install NIS 2011 from the full version downloaded earlier. Once installed please reconnect back to the Internet and run Live Update repeatedly (rebooting as requested) until it reports there are no more updates.


Hope this helps and please let us know how it goes.


Best wishes.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: Can not check my settings without putting in a password

Thanks for the advice, will do as you say and see what happens

Thanks

Kudos0

Re: Can not check my settings without putting in a password

Hi Jon,

Please do let us know how things goes.

Best wishes.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32

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