• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

Can not EDIT Login...

My wife changed one of her Gmail login passwords and in Chrome, I try to edit the ID in IDSafe. When I do an edit and give the new password it says I also need to change the user ID. Why/How can I just change the password to the new one?

If it ain't broke, fix it 'til it is!

Replies

Kudos0

Re: Can not EDIT Login...

Can you try to change the password in IE? I just tried and did not run into what you saw.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Can not EDIT Login...

Hi MPSAN,

Can you please check whether you had already saved a login with same Login Name OR Login user name

Kudos0

Re: Can not EDIT Login...

It says that the login name already exists. But can't I edit this as she only changed her password? OH, and I get the same in IE.

If it ain't broke, fix it 'til it is!
Kudos0

Re: Can not EDIT Login...

Hello MPSAN

I think your wife had issues before with Gmail. If it is happening in both browsers, perhaps something changed with the eBay site.  Has the Gmail site changed at all since the last time?

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Can not EDIT Login...

Not sure Gmail site changed, and had an issue with Amazon, but not the login. ebay was OK.

If it ain't broke, fix it 'til it is!

This thread is closed from further comment. Please visit the forum to start a new thread.