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can not manually update to norton internet security 2012
I need help I am currently trying to figure out why the manual update wont work when I go through the website. This is after the automatic update failed. I have the 2010 norton anti virus and it wants to update to the norton 2012 internet security
1. first it says click for update, you can get the most recent version of your product as an upgrade for free with your current subscription
2. i click start, then it says update in progress. then the norton internet security 2012 download starts (146 mb) and it almost finishes but then it says installation cannot continue
3. i click to open browser where it ttells me to manually install it
4.but it tells me the product is already activated when i enter my key online, i did have another harddrive before but i dont know if i installed it on there or if that even matters