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Kudos0

can not uninstall norton family

Hi-

I am trying to uninstall NSS using the removal tool-- however I keep getting the remove symantec winfax pro prompt. When I try to manualaly uninstall the norton family nothing happens. I have tried this trhough start/programs/uninstall change.

My PC is windows 7. I had the constant guard from comcast -- which I uninstalled and now need to remove the norton so I can re-install just the norton.

Any help is appreciated!

Monica

Replies

Accepted Solution
Kudos0

Re: can not uninstall norton family

Hi monicaf65,

To remove Norton Family, please try these steps to see if they help. 

Reinstalling Norton Family Client first, then uninstall Norton Family.  (When you reinstall Norton Family, the program automatically removes the existing Norton Family first, then reinstall the latest version)

  • Start your browser.
  • Connect to the Norton Family site (https://onlinefamily.norton.com)
  • Click on ‘Sign in’ button.
  • Enter your Norton Family account Email address and Password
  • Click ‘Sign In’
  • In the bottom left corner of the website (near the footer) Click on ‘Download Norton Family’  
  • In the next page loaded, Click on ‘Download’ button.
  • Follow the on-screen instructions and install the Norton Family client.
  • Then remove Norton Family again

Thanks,

Katie

Thanks Katie
Kudos0

Re: can not uninstall norton family

Katie-

That worked!

Now I need to uninstall NSS and re-install NSS only thorugh comcast. Can you help me with that?

Thank you so much-- I have been working on this for days!

Monica

Kudos0

Re: can not uninstall norton family

monicaf65,

I'm glad to know it worked for you.  I’m sorry that I am not trained or authorized to help you with NSS.   Please post the question on the forum for NSS or contact our Norton Support.

Thanks,

Katie

Thanks Katie

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