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Kudos0

Can you reconnect to an existing backup set after reinstalling Norton or reformatting your computer?

Posted: 16-Jul-2022 | 12:31PM · 2 Replies ·

I have a laptop that I had to reinstall Norton 360 on after the perfectly good installation broke (not sure why, but it was a fair bit of work to finally get it to uninstall and be able to reinstall it). I have a backup set for that laptop in Norton's cloud that I would like to continue using. When I go into the backup section of the software on the laptop, it currently doesn't show any existing backup sets. I don't need to download any files from it, just reconnect to it so to speak.

Is there a way to sort of reconnect to that backup that's sitting in the cloud? I would prefer to do that than to start over by deleting the backup and then creating a new one and then re-uploading 10gb to the cloud all over again.

This also applies to me doing a clean install on my PC in the near future. I have around 40gb of backup files in the cloud as well. I would first download the files (I know how to do that), and then I would like to reconnect to that backup (to save me from uploading 40gb again). 

Thanks for any help!

Labels: Backup

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Kudos1 Stats

Re: Can you reconnect to an existing backup set after reinstalling Norton or reformatting your computer?

Posted: 16-Jul-2022 | 2:23PM · Permalink

Unfortunately, there is no way to connect to an existing backup set to continue making the same backups. You will have to recreate a new backup set to continue backing up your files.

You can connect to the backups in the cloud to do a Restore. Just start a Restore process and choose the online cloud storage as the source and you can choose the backup sets you already have saved in the cloud. 

Kudos0

Re: Can you reconnect to an existing backup set after reinstalling Norton or reformatting your computer?

Posted: 16-Jul-2022 | 6:41PM · Permalink

Hi Peter - thanks for the answer, you've helped me out with backup stuff before as well!

Yes that's unfortunate there's no way to connect that orphan backup sitting in the cloud to the computer again. That makes for a lot of wasted bandwidth. At least most plans from ISPs now are unlimited.

I think eventually when I reformat my PC my best bet will be to make a backup that same day to my portable drive and restore from that. That way I only have to upload once to the cloud when activating the new backup set. Not downloading from the cloud also avoids me having to sift through my files to delete the multiple versions of the same file that are stored as well as anything that was deleted previously.

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