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Kudos0

Cancel

I was a Premier member for just a few days and decided that it wasn't the best product for my family.  I canceled the subscription, but how can I get a refund?  Thanks so much!

Replies

Kudos0

Re: Cancel

I was a Premier member for just a few days and decided that it wasn't the best product for my family.  I canceled the subscription, but how can I get a refund?  Thanks so much!

Kudos0

Re: Cancel

How did you "cancel" your subscription?

You can access http://us.norton.com/support where you can call or use online chat to speak to a support agent.

Kudos0

Re: Cancel

I just used the "cancel subscribtion" link that was on the site.  I forget what page it was on, but it deactivated the account.

Kudos0

Re: Cancel

Hi broermmm,

I've sent you a private message with the instructions to get a refund.

Thanks for using the Norton Online Family product.  If you change your mind in the future and want to use the product again, please don't hesitate to contact us if you have any questions.

I'm not sure if you are aware of it or not.  You can still use the free basic version of the product to monitor your child's online activities.

Thanks,

Katie

Thanks Katie

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