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Kudos0

Cancellation Procedure

Please provide a detailed `STEP by STEP` procedure for cancellation

 

of `Auto-Renewal` of subscriptions to Norton Product`s.

 

? Will this delete my Credit Card info from the Symantec System ?

 

Thank you !

Computer #1 - Windows 7 Home Premium 64-bit SP1 IE11 NIS Version: 22.5.5.15 Malwarebytes`Anti-Malware - free (on demand) SAS - free (on demand) #2 - Windows 7 Home Premium 64-bit SP1 IE11 NIS Version: 22.5.5.15 Malwarebytes`Anti-Malware - free (on demand) SAS - free (on demand)

Replies

Kudos0

Re: Cancellation Procedure

Please provide a detailed `STEP by STEP` procedure for cancellation

 

of `Auto-Renewal` of subscriptions to Norton Product`s.

 

? Will this delete my Credit Card info from the Symantec System ?

 

Thank you !

Computer #1 - Windows 7 Home Premium 64-bit SP1 IE11 NIS Version: 22.5.5.15 Malwarebytes`Anti-Malware - free (on demand) SAS - free (on demand) #2 - Windows 7 Home Premium 64-bit SP1 IE11 NIS Version: 22.5.5.15 Malwarebytes`Anti-Malware - free (on demand) SAS - free (on demand)
Kudos0

Re: Cancellation Procedure

Hi Bowwie,

You can choose to opt out of Auto-Renewal.

Please watch the tutorial for more information about the program.

http://www.symantec.com/custserv/04autorenew/ui.html

Here is the link to the form that you can fill up to cancel the Automatic Renewal a.k.a On-going protection.

https://lcwer.symantec.com/OngoingProtectionCancel/cancel.aspx

You can also contact the customer support for more information. If you need further assistance, feel free to post here.

Thanks!

TomV

Norton Forums Moderator

Symantec Corporation

 <<Edit: Corrected typo>>

Message Edited by TomV on 03-23-2009 10:44 PM
Kudos0

Re: Cancellation Procedure

G`day: TomV

Thanks for the info ,

" Symantec is processing my request "

 

Will I get a confirmation of this ?

Will `ALL` my credit card info be deleted with Symantec  ? 

Computer #1 - Windows 7 Home Premium 64-bit SP1 IE11 NIS Version: 22.5.5.15 Malwarebytes`Anti-Malware - free (on demand) SAS - free (on demand) #2 - Windows 7 Home Premium 64-bit SP1 IE11 NIS Version: 22.5.5.15 Malwarebytes`Anti-Malware - free (on demand) SAS - free (on demand)
Kudos0

Re: Cancellation Procedure

Sorry Bowwie, TomV was very careful to ignore your question regarding card info deletion.

Even if it was deleted, it may be too late, your card may already be compromised. See the thread on this matter.

If y ou are concerned, contact your bank and follow their advise. Good luck.  

http://community.norton.com/norton/board/message?board.id=nis_feedback&thread.id=42135 

Win XP, NIS2009, MSO 2000, browser: anything but IE

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