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Cannot Access Identity Safe Vault via NIS 2014
Have multiple machines (windows 7 & 8) running NIS 2014. My wife and I both have Norton Accounts and Identity Safe Vaults, yet she is unable to log into her vault on ANY machine via the NIS application. NIS prompts for her Norton Account e-mail, then password, but once it asks for her Vault password, the process locks up. She can, however access her vault via the Norton Identity Safe Website with her Norton Account Username/password along with her Vault password. I suspect a corrupted Norton Account, but can't reset or delete it via the web site, and can't get into it via NIS to do the same! Everything was working just a few weeks ago, then something happened with her Norton Account and/or Vault, & she cannot access them.